Sympathy For The Devil

[kwatt]

Sometimes you have to have some sympathy for manufacturers and roll your eyes at some of the stupid things that go on.

I get a letter the other day that winged its way to UKW towers from Direct Line, yes, the insurance company that was obviously intended for Brandt. As you might expect, I had a problem or two with this.

Now, keep in mind, Brandt ceased trading in 2013 and, so far as I recall nothing was sold on the Brandt brand for at least five years before that, probably longer.

This frankly threatening epistle was essentially saying that a Brandt product had gone on fire, no explanation of what appliance it was nor the reason for the “fire” only that Direct Line were looking to claim **ALL** costs for this from the brand owner.

Good luck with that.

Aside it shows that the insurer obviously is woefully inadequate in terms of research it demonstrated that to a degree that they just expect producers to pay out because they say so and, I don’t think that’s acceptable.

Aside from which the mind boggles at how much time and money is spent dealing with stupid stuff like this.

Given the insurer was so stupid as to send that here, not research correctly and, try to make a claim own a machine that is almost certainly over a decade old, I decided not to respond. It went to the round file.

With any luck they’ll try to take it to court and I’ll get paid to tell them they’re stupid.

K.

[centigradeltd]

Just to add to this…

I had an insurer chase me for FORTY THOUSAND POUNDS on a washing machine we repaired 3 months prior.

It leaked because coins had gone through and damaged the drum.

It took a year to show it wasn’t our responsibility through forensics but it costs you to prove it.

In the meantime our policy came up for renewal and because it was an outstanding case cost me £3000 on top of of premium.

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