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Anyone out there that uses such a system??
We are getting alot of workshop repairs that we ending up calling mobiles and i thought this would save some time and money.
Dave
Re: Texting from a pc
Hi Dave,
Look at this site, it’s awesome. Any job I do, if it’s got a mobile, I TXT it rather than call! You can set templates etc so you don’t have to re-write what you want and it gives you delivery reports!
I think this has cut my office phone bill by £100 MINIMUM PM easily!
My favourite template is: ‘Could you please call 01443 230895 to discuss your appliance repair. Thank you’
Maybe a little cheeky I know, but it gets them on the phone within minutes, and their life stories are then at their expense 😀
Ade 🙂
Re: Texting from a pc
Skype is another way of texting very fast but does have a charge of about 5p per text
Re: Texting from a pc
Agree with Ade. We use fastexts. As with Ade, templates set up reminding customers we are calling, you can delay the send time and alsorts.
Popular mobiles are set up as well, such as engineers etc.
Also if there is another call to send to an eng we text him, and as they have free access to the office phone thay call us when they are ready in order to take the call, or answer any query.
We buy units in Thousands, so we have the cost down to below 4p per text.
Alex
Re: Texting from a pc
I think one of the best things about this service, is that the customer doesn’t get a number to TXT back. It comes up on their screen as ‘Engineer’ or whatever you tell it to send as!
The other advantage, as Alex mentioned, is the delay feature. Comes in handy for ‘Fit parts’ jobs. Say you can’t get to a job for 4 days. If you rang the customer, and said you’ve got the parts, but can’t get out for 4 days, they’d probably play holy hell (Well, they do in the valleys anyway)! However, you can diarise a visit for 4 days time, send the TXT but tell it to send 3PM the day before, or 3PM 2 days before, whatever, so the customer thinks it’s next day, or 2 days whatever you say!
I like that very much!
Ade 🙂
Re: Texting from a pc
washdoctor wrote: you can diarise a visit
Oh, that sounds uncomfortable, is it Welsh for a bowel problem. :rotfl:
Strangely I have been getting an increasing number of ‘text’ mesages to my landline answerphone recently. ❓
Jim..
Re: Texting from a pc
We use Txtlocal – a bit cheaper than Fasttexts (4.9p per credit inc VAT from 100 credits). Works really well, firstly as others have said because all texts show as from “Ox Domestic”, so they can’t text back, but also because of the ability to send texts automatically in the future.
We have it linked to our booking software so all customers get a reminder text at 7am in the morning of their appointment. Means we almost never have a customer not in.
Re: Texting from a pc
Just plug phone (nokia) straight into laptop,30 seconds,also,if you are using outlook 2010 all your diary stuff is on the phone so reminders for jobs etc will appear on the day.
Re: Texting from a pc
we use txtmagic , probaly similar to others
we personaly show txt no -so customer can txt back , also if they txt back we have it set to send us an email of txt , good if your out of office and can access your email – lets you check any txt,s replys ..
we ask customers to comfirm their appointment so this works for us as a simple txt back lets us know they are going to be in ..
you can send txt to landlines but dont think its very clear ..
ally
Re: Texting from a pc
funkyboogy wrote:we use txtmagic , probaly similar to others
we personaly show txt no -so customer can txt back , also if they txt back we have it set to send us an email of txt , good if your out of office and can access your email – lets you check any txt,s replys ..
we ask customers to comfirm their appointment so this works for us as a simple txt back lets us know they are going to be in ..
you can send txt to landlines but dont think its very clear ..
ally
Texting to landlines spoils the swearing 😀
Re: Texting from a pc
not if you mention the word mother , they get the drift
my personal favourite is mother fudger … now b4 the moderators move in ..cos i know ur watching …. this is a fudge cake made somewhere in america – cant remember where but if you watch man v food on discovery channel you will see it ,
ps and it is a mother fudger of a cake …
lol ally
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