Thanks to the bank

[kingsley990]

Received my new oven door glass received on time and packaged well product looked fine easy fit no problems unfortunately 7 weeks later the glass shattered.
After many emails to admin requesting help and replacement as we stated that the glass should have lasted longer than 7 weeks their response was

The outer door was faulty
It just happens
Glass doesn’t carry a warranty
And finally being totally ignored 🙁 …………Received poor customer service from yourselves we were successful with our bank using the chargeback scheme and getting a total refund. 😀

[SAMURI]

Re: Thanks to the bank

There are lots of reasons the oven glass can shatter. The glass being faulty is not one of them.

It can be down to a faulty door or misuse.

Do you keep a towel over the oven handle ?.

Did the glass break when you opened the door or did it just shatter with no one nearby.

In the help section is a list of possible reasons a door glass can break.

Bob

[kwatt]

Re: Thanks to the bank

That article is here:

http://www.ukwhitegoods.co.uk/help/fix- … ement.html

Ovens, cookers and so on use tempered glass, one good knock or a scratch on the glass is enough for it to lose tension and shatter, even from something as seemingly “normal” as sitting a casserole dish or something on it. Slamming the door and even not fitting it back in correctly can all be possible causes.

A recent Watchdog program noted that even “aggressive cleaning” as they put it, would cause a glass to fail.

If there had been a defect from new it would have failed, probably on first use but had it been faulty, it’d probably have arrived in a million pieces.

I would say though that, if you don’t work out what caused it then it’s all too likely to happen again.

K.

[lee8]

Re: Thanks to the bank

It will always be someone else’s fault. The change in 2000 didn’t cause computer chaos, it changed people’s perspective from “shit happens” to “it should not happen”.

[Author]

Posts