The 5 star award for the very best rubbish on the market

[admin]

In my opinion Samsung get this for their side by side american style fridge/freezer.

No technical support, no interest in their product, poor quality and poor spare distribution and stocking.

Over quite a few years I’ve been repairing Samsung product in guarantee for several work providers, now only for 1 work provider (phew 😆 )

But over those years nothing has changed, it’s still (imo) rubbish. So bad I don’t want to do the private chargeable work

🙁 🙁 🙁 🙁

What’s yours

Kevin

[Alex]

Re: The 5 star award for the very best rubbish on the market

What timing……

Look at the time I posted this & I’ve been on this nearly all day. We have access to the Samsung Web-site, and some of the models are not known and on others there are no piccies.

We have only had 4 of these since Monday, and all 4 we were no further forward on until I posted on the site earlier and Dave C came back with some results.

We have looked at 2 machines that have the same model number, in each case different engineers were sent, and with no model details so they would look at the plate. Seems like they both dreamt they looked at an SR-L2928B. So drawn a blank there.

Nobody pays us for the time wasted on this, all we get for our efforts from the customer… “Well it is not good enough”

Of the 4 one was chargeable, and if I get nowhere tomorrow, I will tear her cheque up and suggest she tries someone else, as we have failed miserably. This customer was disgusted we did not have a fridge D/F element on the van. People like that I can do without!

Alex

[kwatt]

Thankfully I no longer have to endure (and it is an endurance) either Samsung or LG, either I won’t touch with the wrong end of a s***y bargepole. Been there, done that, got the t-shirt, had the fights to get spares then had to fight to try to return them (still not managed that) and all the rejections for the stupidest reasons known to man.

Thanks, but others are welcome to either.

K.

[Author]

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