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I ordered a fridgefreezer from Electrical Experience on 02/11/2011 and paid £35 for next day home delivery. The delivery address is near Lancaster city centre. They delivered it, a heavy and bulky item, two days later (04/11/2011), but only to the boundary of my house, just in front of my garage door, which is almost 15 meters away from my house. I called the company about this, but the answer was that this was Electrical Experience’s delivery policy and if I wanted it to be carried near the house (let alone into the house) there would be extra charges (something like £60). This left me no option but to refuse it because there was no way that I could handle this huge item. I’m still waiting for an answer from them.
……I contacted them again, they refused to give me immediate full refund saying that they hadn’t had the appliance back yet as it was still in the hands of the courier. 🙁
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