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it is about time that all serevice engineers have to be the same as all electricians with a national register like the sjib and jib (joint industry board) for electricians and plumbers, it would involve all engineers to be on the list carry an id card with a list of thier qualifcations on it (and they would be checked along with thier apprentership papers).
this would cut down on the number of cowboys out thier because without registration and the card an engineer would not be recognised or be able to prove his compitience for a job with any registered company.
this is the only way to make the industry fool proof and give it a better name, the same charges would have to be made for registration as currently made for electritions.
❗And just who’s going to pay for that?
Manufacturers won’t and, TBH, aren’t remotely interested and they don’t even insist on DASA membership. CORGI is only insisted upon because it’s legislation that makes it so.
Customer’s won’t, they won’t even pay for decent service as it stands, in fact most seem to expect to get service for next to nothing if not free!
In relation to the price of a house an electrician may seem reasonably priced, or even cheap, but in relation to most appliances out there now a couple of hours work is easily more than half the cost of a new one. How can you justify that cost to a consumer?
This industry I doubt will ever be regulated in such a manner.
K.
Re: this is one for all service managers and dasa
It is an idea that has been booted around many times, and one that most responsible engineers, managers, company owners and dasa would fully support given the resources.
Unfortunately as Ken says, the budgets set aside by the manufacturers for service would not support it, add to that the low value of the appliances and how the customer percieves the value of service given those low prices. In the present climate it simply will not happen.
Another point on this is that electrical appliances rarely cause serious injury or death as gas does and has, so Government will not pass legislation as they have done with the gas industry and Corgi. Even that is not foolproof, we all know that non-registered engineers carry out gas repairs, so even in a regulated industry as gas is, the public are not afraid to use the “cheap” option, putting themsleves, their property and and neighbouring properties at risk.
It is a sad fact that consumerism in this country has devalued this industry, and many others as well, and who is guilty of causing this, we all are to an extent.
Dave.
Re: this is one for all service managers and dasa
The idea of registration has been mooted time and time again, but because we kill no one, only the DIYers kill themselves, this and any other Government will never legislate for this industry.
As for the electricians they undertake courses to qualify, and an apprentiship, also upgrades to become multi-skilled.
WHAT do we need???
‘NOTHING’ to claim to be a ‘Domestic Appliance Engineer’
The Public and Manufacturers seem to accept this!!!Perhaps this is why they pay us such crap rates
Because it is not compulsary to have the qualifications, fought for by EEITB and DASA with C&G, and not taken up by the industry. The colleges no longer offer them. So we have to rely on dilluted versions from the manufacturers, training their own staff on only their products.
The original aim being to train engineers to be competent to tackle all makes. This included a good grounding in electrical theory, H&S, as well as customer care. Ok it took two years, (80 Days on day release).Oh dear I feel the wheel is going round again.
Here’s to 2004, and perhaps a change in perception.
Re: this is one for all service managers and dasa
There are cowboys in every trade Derek and having a Registration Card is no guarantee against them. In point of fact the ‘Cowboy’ is the first one who would try to obtain one if such a scheme were available.
It’s now 2004 and I am confident enough to assure you that in general those companies and individuals that still remain in the ‘White Goods Business’ are NOT cowboys. It’s a tough business and those still trading today can be relied upon and do not need a badge to prove it.
Martin
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