UKW Members Charter

[kwatt]

I have made live the Members Charter, i.e. how we will treat a customer.

From a post in the subscribers forum…

Some us have been working on this one on and off for a while now as there was an obvious call for it. The first of which was when I instigated the “Directories” and wanted repairers to fire their details in there, the critism was that there was no control, the only code of practice that existed was the DASA one which many, myself included, felt was unrealistic and not conducive to the real world.

So, with that in mind we set about the task of making our own charter up which was achievable for any business that was offering reasonable service and actually cared about their customers. But that had to be done without placing restrictions on the business as well to any degree that would not be expected as a matter of course. I think we’ve managed it.

You can view the charter from the URL below, it is not yet activated as a download to the general membership or public until I get a bit of feedback.

You will now find this document in the “Word Documents” section of “Downloads” please give us your comments and feedback whether positive or negative we want to hear them.

I would also like to hear from any manufacturers, WP’s, insurers as well to see if this is of any interest and how they view this. Personal comment is fine I’m not looking for an official stance on it.

Essentially, it is as billed, to provide a basic framework that we can all work to without upsetting anyone and offer the consumer a bit of reassurance that we’re not cowboys, but to do that within the bounds of what is realistic and sensible as well as easily applied.

Anyway, on you go and have a dig at it. 😆

K.

[kwatt]

Okay, so to bring this back to life a tad…

Can you please fill in your acceptance of this (if you agree of course) so we have something to guarantee some quality of repair and customer care standards for any of the work offers here, including the one in progress now.

If there’s a problem please let me know.

Thanks

K.

[Martin]

Re: UKW Members Charter

Repairs@ wrote:repairs@ gives you access to over 150 approved repairers across the UK with the UK’s only arbitrated body of domestic appliance repairers. You can rest assured that these companies are the best that are available.

Repairs@ wrote:Remember all the repairers that are approved by UK Whitegoods to have their details added to the system have to meet certain quality criteria and we aim to offer the best possible service available as easily as possible

Repairs@ wrote:All the companies and engineers in Repairs@ work to our charter, ensuring that you should receive the best possible service from a reputable repairer.

Would it not be a good idea to elaborate a little more as to what assurances “arbitrated”, “quality criteria” and “our charter” actually means to those that may wish to access the facility?

Perhaps an HTML link to a scaled down assimilation for potential customers to read and be assured even further by?

Just a though 😉

[kwatt]

Huh, after two years!!!???

You bored this afternoon Martin?

And no, there’s no need to elaborate unless there’s a call to do so and, after two years (;)) and well over 10,000 service requests there’s never been a call to do so.

Rule of thumb: never put yourself on the firing line if there’s no need to do so. 😉

K.

[Martin]

Re: UKW Members Charter

Very subtle……….thanks! 😀

[kwatt]

I’m not reknowned for my subtlety. 😉 😆

K.

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