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Hello Everyone,
I hope everyone is safe and well….minus the heat of course Lol
My mum had a brand new SAMSUNG RB29FSRNDSA delivered today from Currys:
I turned it On a short while ago after 8 hours of standing.
I noticed that the the seal/gasket at the back of the Refrigerator door isn’t straight, the middle part is kinked.
(I’m attaching a picture of this along with a picture of the back of the door seal for the Freezer compartment, which is fine, straight. sorry if pics aren’t very clear, I had to compress files to upload here.)
This comes with standard 2 years Manufacturers Warranty, along with an additional 3 years after registering the product, which I have yet to do.
*My mum is elderly and with health issues and she is already quite stressed after the first Fridge Freezer had to be returned from another retailer because a fault showed after a few days (Liebhher model).
Could you please tell me if this kinked seal is something to be concerned about?Should I contact Samsung to send an Engineer down and replaced the seal?
Thank you!Jay
kwatt wrote:Heat it gently with a hair dryer and it will probably pop back into shape.
K.
Thank you for your reply Kwatt.
Before I saw your reply, spoke to someone who said that this was just a case of the Gasket not being pushed in properly at the factory….and I should gently use something blunt and thin and push that part in.
I did that, and the attached URL uploaded pictures will show you what it looks like now:
Pic 1:
Same outside view as original “faulty” picture. Looks better but not totally flush and bit of a gap at top part of left side edgePic 2:
Picture of Gasket from inside of the door. As you can see there is a gap at the top of the gasket, where it is not sticking flush against the door.Pic 3:
As you go further down away from the top, from same angle on inside of the door, the gasket is right against the door, no gaps and is flush.Kwatt, yourself and other members are a lot more knowledgeable in this area than me. So I’d appreciate input from as many as possible.
Looking at all the above and my opening post regarding the hinge side of the Door Gasket, does this look like an actual fault with the Gasket and the way it has been fitted and if this Gasket remains as it is, could it become a problem in the futureand cause damage to the Fridge Freezer by letting in air and messing about with the way the Fridge Freezer functions AND we need to get Currys or Samsung involved?
OR
Do you belive by the fact that I adjusted the gasket slightly by pushing it in, that has resolved any existing or future problems and moving forward there is nothing to worry about?
*My mum who is elderly and disabled is getting really stressed out over this, especially as only recently she had to return a brand new Fridge Freezer that turned out to be faulty and she just wants a working Fridge Freezer so she can have some peace of mind. As you know, Covid-19 has made lot of elderly people anxious and nervous generally.
Sorry for being a nuisance and me needing to be spoon fed a bit, as I’m clueless about these things and I hope you will understand under the cicumstances and will tolerate me.
Hope to hear back soon.
Thank you!
Jay 🙂
If you’re that worried bout it, I’d suggest letting them send someone to look at it or asking that it is replaced.
K.
kwatt wrote:If you’re that worried bout it, I’d suggest letting them send someone to look at it or asking that it is replaced.
K.
I was wondering the same thing when you had the issue with the Liebherr, an exchange could have been organised.
Don
Hello guys,
Just wanted to give an update.
Mate of mine who is familiar with Fridge Freezers and quite technically minded came and had a good look at the gasket in person and he said that it was “fine;” straightening the gasket did the trick and there is nothing more to worry about as it is doing its job the way it should.
I was happy and relieved for my mum more than anything else 🙂
*By the way, the faulty Liebherr I bought from AO, they didn’t have any more Liebherrs in stock. I know AO are normally a reputable company and quite popular – the Liebherr Fridge Freezer was the first time I bought anything from them – I don’t know if this was due to current circumstances (Covid) and the fact that there has been an exceptionally high demand for Fridge Freezers, but I found the customer service provided by their staff, even something as simple as confirmation of stock availability, quite poor. Due to current times, don’t want to judge them too harshly. But just wanted to mention that for other peoples reference.
Thank you for your help guys…..and thank you for providing this Forum to help people
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