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This is a nice thorny issue for me but, in true style, I’m just gonna tackle it head on…
The short of it is, with the original van stock we issued FOC we had two issues, one was that some people ordered a machine and got a van stock never to be heard from again. The next was that some seem to have “vanished”.
We spent, quite literally, thousands on providing these to not a lot of avail it has to be said.
On the other hand, there’s been quite a few (most of whom will likely read this ;)) that have been brilliant and operated the VS exactly the way it was intended.
But, it’s given us a problem going forward as it’s real hard to say that some can get and some can’t. It’s hard because we have to justify it to ourselves as well as others.
At this point in time I have to reorder a load of stuff for the 2’s, 5-2’s and the original 5 which is going to cost and carry a 4-6 week leadtime.
Now, you’re not at all stupid and I’m not going to treat you as such. We all know that the Beko and Vestel parts are used on other products so, let’s not beat about the bush here. If you want these parts cheap just ask, I’ll more than happily tack anything you want on and the prices will be very low as advertised.
If you want van stocks then that’s fine but I have to place them on account for now as it’s the only way that we can track it. I know it’s a pain and, even that way, it’s a pain for us as well but as usual a few rotten apples and all that.
That is, unless you guys can come up with a better way?
This isn’t cast in stone delivered from some hill by a dude with a beard.
What I am looking for is opinion and the best way of dealing with this that suits you guys and is workable for us.
What I’m also saying is that all the spares are available and at knockdown prices, if you can use them on other things then I’m putting on my “la-la” ears and don’t want to know.
All I’d ask is what I always asked of my engineers, so long as I’m not footing the bill I don’t care what you do with the parts, it’s not my problem. My problem is making customers happy and getting the least possible hassle from said customers.
K.
Re: Van Stocks
Not sure how many “volume” agents read on here, but I’d like to think that Jim and myself are up there.
My original CI555WH stock is mainly intact and the current usage is brushes, which I can cover from van stock. A motor would be handy – these seem to be slightly touchy with regard to brush changes.
The 2v1 and 2v2 seem reliable, although door locks would be useful onboard and maybe a v2 pcb. Inlet valve and door handles (v1 + v2) would be appreciated.
5v2 (1642W) – a top and bottom board in stock would increase my confidence and the lever working the door latch would be good. Again, door lock would be handy.
10s. Ask me again in five years time.
As far as trim goes, I’ve needed one door (5v1) so far and a soap drawer(2v2). That side of things is excellent.
Chris.
Re: Van Stocks
Ken
5v2 invertor boards are my only concern at this stage,but have decided to get around the delay in postage time by using any future spares that are needed for any of the ISE range by robbing the parts off my display machines.
so i think i’m covered.
Btw i don’t think i’ve dipped into my ISE5v1 van stock.
Re: Van Stocks
I think if a list is put together and a price for the list of van stock is known then we would have a better idea of where we stand.
OR print a list of all the spares and prices in excel and we can send back what we want to carry then people can please themselves whether they carry spares or not.Either way I would prefer to be carrying van stock for first time fixes and fault diagnosis and if you are saying it will be cheaper than other suppliers for “fitting to similar” machines then we could soon recoup the outlay.
I don`t mind paying for the van stock I carry but would need to have an idea of cost.
Getting the price lists updated is on my to-do list. 😉
To be fair most of the common parts, bar motors and modules, are as cheap as chips really.
K.
Re: Van Stocks
Since day one when the first 5mk1 van stock was delivered I have been meticulous in keeping it completely separate from my own stock. In fact I do not carry it on the van 😉 at all unless I know I am going to do an ISE call. I have recently transfered it to a new cardboard box though. 😀
The only crossover has been in recent weeks when I have used three sets of gen Hoover carbons from my own stock in the possibly futile hope that it would alleviate my current rash of motor failures.
I was issued with a motor as van stock at a very early stage but just now I feel as though I could do with at least a couple on hand.
From the original issue I have used several motors and brushes, one drain pump, two fill valves, two or three PCB’s, one door seal and one drain outlet hose that had suffered from a rodent attack.
Parts used that were not part of the original issue are three or four tub gaskets and one set of suspension units damaged by leaks from the aforementioned gaskets.
I have been issued with a couple of these gaskets but a pair of suspension units would not go amiss.
Also had three drum rear halves with motor bracket failure. As I am not familiar with BEKO over a four to five year period I do not know if this is was a small local problem or if motor support failure is something that is common in older BEKO machines. If it is then a rear drum half for agents who are heavily exposed to ISE5 mk 1’s should be considered.
I do not repair BEKO or any other ISE related machines in any volume, and have never had to ‘borrow’ any ISE stock to repair them.
As for Vestel produced 2’s & 5’s I have used door locks, one PCB with a spin on wash fault and one fill valve, but it is early days.
Chris has covered most of the ‘what if that fails, theres nowt else I can improvise with’ parts on Vestel machines.
Jim.
Re: Van Stocks
Since day one when the first 5mk1 van stock was delivered I have been meticulous in keeping it completely separate from my own stock. In fact I do not carry it on the van 😉 at all unless I know I am going to do an ISE call. I have recently transfered it to a new cardboard box though. 😀
The only crossover has been in recent weeks when I have used three sets of gen Hoover carbons from my own stock in the possibly futile hope that it would alleviate my current rash of motor failures.
I was issued with a motor as van stock at a very early stage but just now I feel as though I could do with at least a couple on hand.
From the original issue I have used several motors and brushes, one drain pump, two fill valves, two or three PCB’s, one door seal and one drain outlet hose that had suffered from a rodent attack.
Parts used that were not part of the original issue are three or four tub gaskets and one set of suspension units damaged by leaks from the aforementioned gaskets.
I have been issued with a couple of these gaskets but a pair of suspension units would not go amiss.
Also had three drum rear halves with motor bracket failure. As I am not familiar with BEKO over a four to five year period I do not know if this is was a small local problem or if motor support failure is something that is common in older BEKO machines. If it is then a rear drum half for agents who are heavily exposed to ISE5 mk 1’s should be considered.
I do not repair BEKO or any other ISE related machines in any volume, and have never had to ‘borrow’ any ISE stock to repair them.
As for Vestel produced 2’s & 5’s I have used door locks, one PCB with a spin on wash fault and one fill valve, but it is early days.
Chris has covered most of the ‘what if that fails, theres nowt else I can improvise with’ parts on Vestel machines.
Now i think Jim has tried to have a little dig at me from my earlier comment.
But what do you do,when you notify admin of part required on tuesday13/1/09 and by the time i’m writing this the part still has not arrived,customers of mine expect a swifter service than this 😳Dave
Re: Van Stocks
kladave wrote:But what do you do,when you notify admin of part required on tuesday13/1/09 and by the time i’m writing this the part still has not arrived,customers of mine expect a swifter service than this 😳
Parts go out daily Dave, mainly by post for small items on PPI first class mail which, Royal Mail tell us, has a 1-7 day delivery time. That goes for any first class mail now, next day is not guaranteed.
To send small items by courier is not economic.
Large items and heavy items go courier, Interlink Express.
We do try to clear all orders either the same or next day but we’re not infallible and we are rebuilding the stores here at the moment.
Believe it or not I’m also waiting on an order from factory for 555 parts since 21/10/08. I’ve had to source many spares at much higher cost from elsewhere as they’ve proved too slow, cheap sure, but that’s not much use when parts are needed now.
Rear tanks and busted motor brackets seem to have gone quiet again, we’ve not had a single instance in months now.
Bearings kits should be available this week as I’ve sourced them for all the machines, including the Vestel ones.
The problem however that I think you and others are having a dig at is the amount or type of spares that are needed and, like you, we’ve also been surprised and what and how much. In fact, it’s more the what has failed and the timing that catches us out than anything else but we can’t just buy hundreds upon hundreds of spare parts on the strength that we might use them, maybe, someday.
What you do is try to anticipate what will fail and tailor the stock around that, learning on run rates and adjusting as you go so you don’t end up under or over stocked. What that can’t foresee is sudden spikes or bursts in usage and it’s when that happens that we run out of parts or they get slow. We can’t anticipate that happening and you can’t stock for what you don’t know about.
K.
Re: Van Stocks
Methinks you misread my post Dave.
I said that I have never used my ISE issued stock to fit any BEKO or ISE related ( other Vestel made brands ) machines. 😉
Jim.Re: Van Stocks
kwatt wrote:
Rear tanks and busted motor brackets seem to have gone quiet again, we’ve not had a single instance in months now.
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GRRR, I’m blaming you for this one Ken, just been to a call this afternoon with the motor ripped off the drum due to the brackets failing. 😥
Jim.
Re: Van Stocks
Oh that was just bl00dy bound to happen wasn’t it! :rolls:
On the upside, all the bits are now in stock. 😉
K.
Re: Van Stocks
Thats good news, on the downside its in a massive modern house with the usual microscopic laundry room. :rolls:
Still, it all brings teatime. 🙂
Re: Van Stocks
Again I was gonna ask about some stock, the thing is that like many I was supplied with a basic stock for the CI555WH, Door Seal Carbons, Pump and these items are kept seperate from any other stock and only taken out when I get a ISE service call.
Things were bound to become a little more complicated once further models were introduced along with manufacturer changes etc.
My view of the current situation is that at the outset we were promised spares to effect warranty repairs and I am sure that the offer is still on the table. From what has been said spares are available but now we may have to pay for them ? is this correct ?
The whole ethos of stocking ISE for me was three fold, 1 to offer my customers something that I belived in. 2. To be able to offer quick service in the event of any problems along the way. 3 To enhance my own business by having satisfied customers using points 1 & 2.
Therefore we could do with Motors for the ISE 2, 5Mk1 & Mk2, Door Locks, Carbons, Pumps, Door Seals, this at least allows us to react to our customers needs and more importantly shows that ISE is really different to the rest out there.
I am sure there is plenty of discussion to be had on this subject and I will discuss this with John on his next visit for Tea & Buns !!
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