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what do people give generally on parts they have changed? i know there is a lot of variables such as external stuff like door seals/ handles that could man handled and broken but what about regular parts like pumps elements etc ? is there a law on parts?
thanks robRe: warranty on spare parts
A bit of an old chestnut this one with loads of threads on the subject over the years. Generally it’s 12 months guarantee on most except consumables and appearance parts. As a member of the WTA you need to swear on certain death that you give 12 months or so I’m led to believe. 😉
Re: warranty on spare parts
what would you describe as consumable though? plus as we know other parts failing can accelerate the wear on parts fitted IE oven elements because the fan is on its way out.is there a law though?
Re: warranty on spare parts
Consumable: Parts subject to potential excessive wear and tear ( belts, brushes, light bulbs, filters, seals and such like). There is no “law” as such only what can be regarded as a reasonable working practice. 90 days to 12 months a reasonable period as far as Trading Standards would expect from traders.
You can set your own guarantee period if you wish provided you make it clear (in writing) so your customers are fully aware toward what they are paying for ( your trading terms & conditions).
Re: warranty on spare parts
B2B, pretty much you be stuffed.
B2C, only obligation is statutory rights must be given.
If you want the full position it’s here:
http://www.ukwhitegoods.co.uk/help/spar … pare-parts
Written for consumers but pretty much applies to trade although they may have diminished rights under the SoGA on a B2B transaction as, shocker to many, businesses do not have the same rights as consumers.
K.
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