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Re: washer/dryer recommendations please..
quickwash wrote:I beg to differ with DrDill, i have no intention of just dumping mine after 10 years, i had an indesit for 17 years 😯 and i know exactly what i paid for it 23 years ago!
If there was an expensive fault but the rest of the machine was still looking ok then i would get it fixed, these (ISE10) machines are made to last with spares being as cheap as possible and more easily fixed than a miele. That £100+ would be for fault codes to be removed ‘within’ guarantee as well because the drain pump being blocked is not covered. If pump was blocked on my ISE and i fixed it myself then i can remove any present fault code myself too, so as jimmy saville would say, ‘hows about that then’ 😆
The ISE10 is designed to last 8000 washes, thats 22 years at my usage, so time will tell. I will keep y’all posted, if the machine doesnt ‘outlive’ me that is :rotl:
stevefisher – hope my ramblings have been of interest, have a read of the ISE website and you will see why i was ‘tempted by the fruit on offer’ 😉regards
quickwash :plug:
I accept your point, and its also acceptable that the Miele machine will last 22 years also, it too is designed to last that long. What i should have said is most people wouldnt remember the cost and most people wouldnt bother with a repair after 10 – 20 years use, unless of course the Public listen to the argument about buying better quality and repairable goods.
As a Miele Dealer, i have spoken to them and they would not charge a customer to remove a fault code within the warranty period.
Re: washer/dryer recommendations please..
I am glad to hear it, if that is indeed their practice when the fault code is from a blocked drain pump or such that isnt covered under guarantee in the first instance. The customer would still have to wait for the engineer to come and do this even if it is free, as i was told the machine will not run until a fault code is removed, is that correct?
Obviously being a miele dealer you will know more than me, but i had 2 years to decide on a good washer and in the end, after checking out a lot of angles and reading and hearing reports from present and previous miele customers, i decided to purchase the ISE10. The machine is fantastic, the people at ISE will do whatever possible to help their customers (believe me i know) and their ideas and practises are very encouraging in this day and age of throwaway products. My main reason for not buying a miele was the parts mark-up after guarantee which is common knowledge, (i had an older miele myself and found parts expensive, but it was the newer models that worried me with the need for a diagnostic tool which most local engineers dont possess, several engineers in my area said they wouldnt even consider repair of the newer models) After i had already decided not to purchase a miele i was given a couple of examples of parts mark-up and i was quite appalled.
I know that miele make quality products, like i said, i was on the brink of purchasing until i prodded a bit further into the things most people dont even think about, like you said most people get their 10 years or a bit longer and are happy. I want to make mine last as long as possible for as little money as possible and to do my ‘little’ bit for the enviroment, maybe i am a silly woman but, excuse the pun, ‘every little helps’ 😆
This is all IMHO. If like to say, a person only wants their 10 years then i suspose its ‘swings and roundabouts’ really. Personally i do like the more ‘modern look’ of the ISE10 tough.
My longest post :rolls:
regards
quickwash :plug:
PS – Steve, sorry we have gone a bit off topic here, but happy hunting.
Re: washer/dryer recommendations please..
kwatt wrote:
Higher-water-level wrote:
I have experience of Miele, or rather my parents have and the machines are well built and perform well too and I can have a look at one before I buy one. I do get your point though. 😀I appreciate your opinion Oliver and, you obviously have a lot more sense than a lot of people that think £2-300 will buy a decent washing machine these days as you have rightly pointed out, it won’t. Certainly for a family, forget it for that sort of money.
But, I have to make a comment on the quote above, I just have a need to do so. 😉
The problem there is the costs you don’t see.
Miele allegedly make shedloads out of aftercare service so, what you don’t pay up front you pay at the backend. It’s like a stealth tax only the media don’t bother to tell you about it. Neither does the seller.
From what I can gather and, it’s been reported on other sites other than this one, you can now have a Miele machine that reports a blocked drain pump (s an example) as a fault code and, although on most machines you can clear the blockage and reset the machine or, it just clears and works, the new Miele machines have to have an engineer reset it for you. What this means is that the machine won’t work until you pay Miele’s ransom demand to release the fault code, whatever that might be. But, it will most likely be in excess of £100 a shot.
So sure, you can go see a Miele in one of their approved showrooms but you can’t see the catches to the deal in the showroom. You do get glitzy lights and very often someone that knows as much about washing machines as I do about knitting.
Oh and that sort of failure, not covered by warranty in either domestic or commercial situations like most. but then, on most, you can sort it yourself for zero cost but, not with Miele apparently.
What I can assure of is this, the ISE 10 machines are built to at least match but, in most cases, exceed the performance of the equivalent Miele in general use but also to outlast them by being more durable. ISE take that a step further by making them repairable through cheaper spares and also cheaper service from more local and, usually, faster service.
I can also assure you that ISE offer as much support as possible to help people resolve any issue that you might have totally free of charge and, only when ISE can’t do that remotely, ISE they route the issue to an actual visit.
Kind of a thing, that ISE has a principal, not to make service a profit generator.
However, for those that that choose a Miele that’s absolutely fine as they are better than most of the “tat” out there. Whether they’re the best option or not, debatable.
Just FYi and that of others so it’s balanced. 😉
K.
Thanks Ken, I have started a new topic in the WM forum so as not to make a mess of Steves.
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