- This topic has 4 replies, 4 voices, and was last updated 13 years, 5 months ago by
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Over the past few years I’ve learned a lot looking into several cases of presumed “oddball” calls and quite often found it coming down to being nothing at all to do with the machine but more the installation.
Of course, there’s the idiot users as well that don’t help at times but, sometimes your weirdo faults can be explained by this…
http://www.ukwhitegoods.co.uk/help/buyi … ments.html
I see a rash of them through the winter months.
Interestingly, as a couple of people here can tell you, we also saw a couple through the summer. Lots of rain, still very warm and machines in basements, condensation… didn’t end well, often with a bang and the accompanying blue flash.
The problem is that, while some repairers will try to do the customer a favour and cover it up, 99/100 it comes back as you’ve not actually solved the problem, just put a band aid on a gaping wound. Of course the risk is that you get rumbled and someone isn’t very happy, normally the company footing the bill.
My advice, take photos (lots of good quality external and internal including the surroundings) the more the better and report back if it’s under warranty, let the insurer or manufacturer fight the customer rather than you do it.
If it’s out of warranty, hard cheese really. 😉
This causes all manners of odd faults, machines doing wacky stuff, shutting down at random (especially electronics related “faults”) and other such nonsense so it’s well worth knowing about and taking note of.
Best way I’ve found to explain it to a customer:
A normal Windows laptop is about £3-500 but if you drop it or spill coffee on it then it’s toast.
An equivalent Panasonic Toughbook that will survive that and more is about £2500.
Do the math. 😉
K.
Re: Washing Machine Installation
Shake head… run away from the asylum.
On the same note, this is an interesting bit of news that I’ve played on a bit to try to get you lot more instal work…
http://www.ukwhitegoods.co.uk/appliance … fires.html
K.
Re: Washing Machine Installation
Er, if that’s the drain hose hanging down there, I predict a slight problem with self syphonage!!!
Also think this customer has heard too many stories of service engineers taking a waz in the soap drawer when they get caught short!Re: Washing Machine Installation
spiderpig wrote:Also think this customer has heard too many stories of service engineers taking a waz in the soap drawer when they get caught short!
Waz…washer? Then LOOK NO FURTHER
Apologies for being a little off topic by the way.
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