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We had a call come through today for a repair on a diplomat intergrated washing machine. The machine was however outside our service area however the customer had previously called in another company who advertise over 40 years experience !
The customer was alarmed when two young lads arrived to fix the appliance, one of them with a few screwdrivers in a carrier bag ! the other lad holding a hammer in his hand !
She siad that it quickly became obvious even to her that these two had very little idea of what was wrong with her machine and suddenly she had a lot of water all over her floor. This customer became alarmed at the enept application shown and asked then to leave the house.
A little while after she received a phone call from the owner of this company demanding ninety pounds and who said that it would be deducted from her credit card !
Can this be serious I ask? there are a number of implications to this one and I advised the customer to issue a formal complaint to the owner if they were not happy with the service provided and that if this failed to have any resolution they should consider trading standards.
£ 90.00 for a call ! nothing which could be described as a professional approach, a water soaked floor ?
I get tired day after day justifying our business terms to joe public who think that we should work for pennies and annoyed that there are so callled firms who reckon they are in this trade and help blight the rest of the real professionals who take a pride in modern day appliance service and repairs.
Obviously this company are not aware of WEEE, as it takes 400 years for a carryer bag to decompose !
Ahg———————! 😳
Re: What No Toolbox ?
can i say
customer is king
but customer suppose to pay for a service not a flooded kitchen
if not able call out fee of 40 or 50 pounds is ok
but leaving a customer with no machine and no answer to problem is not
realy customer beeing a kingi try to help people
not always welcomed tho
Re: What No Toolbox ?
There is a company on the south coast whose engineers tend to walk in to the property carrying brochures rather than a set of tools.
They then take a cursory look at the machine, tell the customer not worth mending, and then co-incidentally have a machine on the van destined for another customer. Then they offer this customer that particular machine saying they will return to base later in the day & pick up another machine for the customer they are supposedly delivering that machine to. I know they pulled that one twice in the same day once.
These are the people who give us all a bad name, and when I get a moaner after we successfully completed a call 1st time fix, I wish he had called that lot instead, then they would have something to complain about.
When there is genuine cause for complaint, it is trading standards that need to be informed.
Alex
Re: What No Toolbox ?
Alex wrote:There is a company on the south coast whose engineers tend to walk in to the property carrying brochures rather than a set of tools.
……and when they do get their toolbox out, customer beware! They charged a customer (in Kings Somborne) £139.80 to replace a double valve on a Bosch washing machine. 👿
Re: What No Toolbox ?
There is a company up here who I’ve come across a few times, that sent an engineer to look at a Bosch w/d.
He turned up at the door with no tool box then asked the customer if he could borrow a screwdriver 😯 .
Needless to say he was sent packing 😉
Re: What No Toolbox ?
there use to one in midlands 2 lads quiik look , always workshop job and cost 150 to 170,thank god they closedown i think thanks to t/s
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