where can I find help for a Cookology downdraft extractor fan thats not working?

[EleanorC]

hello, we installed a Cookology downdraft extractor fan 2 years ago by an electrician but its stopped working. Another electrician has been round to look at it and he says its something within the unit so he can’t fix it. I spoke to the company I bought it from (online) and its out of warranty so they can’t help. We’ve discussed buying an annual insurance policy that covers 5 appliances and then making a claim, but all this seems a bit bonkers. We just want to fix the thing. I’ve tried to go to Cookology direct but there doesn’t appear to be a website for them. Any suggestions most welcome. TIA

[electrofix]

the bad news is here

https://www.ukwhitegoods.co.uk/help/about-the-appliance-industry/manufacturer-information/4415-cookology-appliances

does not mean it cant be repaired but if it needs parts to do that you may struggle

Dave

[EleanorC]

Thanks Dave thats helpful…..sort of! So I think I need to persuade an electrician to take it apart and have a go at fixing it. Or its a new hood – ouch.

[electrofix]

might i suggest you need an Appliance engineer and not an electrician

try

https://www.ukwhitegoods.co.uk/search/find-an-appliance-engineer

Dave

[EleanorC]

Yes! Thank you so much.

[Author]

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