- This topic has 22 replies, 10 voices, and was last updated 22 years, 2 months ago by
.
-
Posts
-
Martin wrote:The main reason for that (I think?) is that BSH Appliance Care Ltd do not deal with them
I think from memory there was some kind of problem, both Washvac and Electrue were promised spares back up by BSH, not sure what happened though, it is easier to get the spares from either if you know the part number 1st, which is avalaible here:
http://www.bshappliancecare.com/Bosch/boschspares.html Click on the quickfinder application link near bottom right. It’s in the links as well IIRC.Martin wrote:Does anybody use SEME or maybe Masterpart for their spares I wonder? The latter, I have tried to get bits ‘on line’ but their system does not like my Broadband link so no joy there!
We use SEME, mainly for Beko and brown goods spares, they carry limited stocks of white goods spares and the prices aren’t that great TBH. Never tried Masterpart.
Martin wrote:I gave up years ago with that shower in Birmingham for various appalling cock ups and failed deliveries. So who else sells bits and bobs out there I wonder, and are they any good?
Give them another try, yes I KNOW about the moans and groans, but nowadays the deliveries are perfectly ok, and as good as Washvac’s. Plus the software on DVD which links via the internet to their main server is second to none. 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of our total spares sales are via Connect/Electrue, and we don’t generally have any problems.
Dave.
Re: Which Spares Supplier(Wholesaler) is best ?
Seme have some great prices but not a huge range, the best thing about them though is their delivery service, free if over only £12 and next day delivery up until a 5pm order deadline. Compare that to Wash vac and electrue who all have £60 (before vat) order charges and 3pm deadlines.
Lately though we have reverted more and more to the manufacturers own supply as GDA now cover so many brands and give us 25{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} discount and its much better to get those specials through them.
Wash Vac are still the best otherwise, their stocklink system is the best no doubt for knowing instant stock availability but dont always trust their RRP’s as being correct cos they are not and its this price they base the discount off. As an example try the cost of a Hotpoint top loader power unit.
Electrolux/ Distripart are also excellent as are BSH. Miele however still wont offer us an account despite requests every month.Re: Which Spares Supplier(Wholesaler) is best ?
Yes I have to agree that SEME’s delivery service is excellent, but I don’t find their prices that good, apart from the odd special offer. Perhaps it is down to the discount levels we recieve from Connect and Washvac, bearing in mind we retail spares so our turnover with both is fairly high.
I also tend to order the GDA specials now, if I recall they now offer retail account holders the same levels of discount as they give wholesalers, which is good for large purchases of fast turnover spares like brushes and door seals etc, but presently their delivery service leaves much to be desired since Merloni spares were moved to Peterborough. Although I have seen an improvement over the last week or so.
As far as instant stock and prices go, Connections is instant and can be carried out on either single items or a whole order, it also gives due dates on backorders, you can request special part numbers with it, and best of all it’s free, which to my knowledge Stocklink still isn’t. I have no intention of using a software system that any Wholesaler sees fit to charge it’s account holders for, especially as the only gain from it is increased turnover, for them !
In fact, as Washvac and Connect both have access to these forums, a little input from both or either would be a nice thing.
Dave.
Re: Which Spares Supplier(Wholesaler) is best ?
Dave_Conway wrote:Give them another try, yes I KNOW about the moans and groans, but nowadays the deliveries are perfectly ok, and as good as Washvac’s. Plus the software on DVD which links via the internet to their main server is second to none. 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of our total spares sales are via Connect/Electrue, and we don’t generally have any problems.
I got my Electrue DVD today to play with if nothing else. It sure seems a pretty good on-line system I must say, very useful, but my initial observation though (using several test part numbers, from various manufacturers) is that Electrue-Connect sure are pricey!
Wash Vac – Parts Center still wins hands down especially with their Stocklink. No need to go on-line to get the info you need, parts, prices, stock levels are all there on my laptop in the customers house, just where I need it. Much greater stock levels too and much lower prices.
I will only use Electrue/Connect I reckon for those bits Wash Vac are out of stock of!
Martin
Re: Which Spares Supplier(Wholesaler) is best ?
I think many of the prices on the dvd are out of date even before the disc is sent out. You need to do the regualr updates or, even better do the live update on the part as you look it up. a bit of a pain if you are not always connected I know. Often you will miss out on the offer prices and quantity discounts.
I too think that the wash vac parts whatever is much better but as that Joe strummer guy demonstates, they are not now always the cheapest. Also, just because the electrue order reply says the part is in stock, dont believe it until you open the box…the words “ammended invoice” usually mean that that critical part needed for your best customer that you promised today isnt actually in there.Why are we all so obsessed with prices? We quote the customer retail plus VAT and labour and know we’re getting a discount (You are, aren’t you?), so what does it matter? We’re not paying, the customer is!
I know it’s annoying when you know you’re getting ripped off anyway (electronics for instance and badge jobs when you can’t work out the base model to get the spares direct), but the customer decides.
Personally I’m far more interested in availibity and speed of delivery than price. The only time it’s an issue is when we’re building re-cons and need to maximise margins.
Penguin.
Which Spares Supplier(Wholesaler) is best?
Penguin45 wrote:Why are we all so obsessed with prices? We quote the customer retail plus VAT and labour and know we’re getting a discount (You are, aren’t you?), so what does it matter? We’re not paying, the customer is!
I cannot afford to quote my customers ‘Retail’ prices on spares when I only get a 20{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} discount from many of these wholesalers. My obsession with spares prices ensures I buy at the right price with a minimum markup of 35{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}. I am not running a charity here!
penguin45 wrote: Personally I’m far more interested in availibity and speed of delivery than price. The only time it’s an issue is when we’re building re-cons and need to maximise margins.
You see! my point exactly, you too have “a need to maximise margins”, for me it is essential I do just that on every job.
MartinRe: Which Spares Supplier(Wholesaler) is best ?
eastlmark wrote:Also, just because the electrue order reply says the part is in stock, dont believe it until you open the box…the words “ammended invoice” usually mean that that critical part needed for your best customer that you promised today isnt actually in there.
Now that is interesting, I didn’t know that! How many times do they play that game I wonder?
Martin
Martin,
95{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the work is customer direct, and they pay. I’m not bothered how much they pay, it’s their call, and most of the time, they do, ‘cos I’m such a nice chap with the best poker face in the world, ever. Well, have you ever seen a bird with an expressive face?The only time I’m vaguely interested is if I’m building recons (See thread), and that’s MY money. But as you will know; you know where to look when you need to (maybe not manufacturers branded parts, but there are good alternatives out there) – after all, you’re standing the guarantee on this one!
Something wrong here – Scots grandfather and 18 years in Yorkshire – and not worried about spending money? I suppose I’ll never be a millionaire…….
That bumping noise might be him rotating in his grave!Regards,
PenguinWhich Spares Supplier(Wholesaler) is best?
Penguin45 wrote:95{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the work is customer direct, and they pay. I’m not bothered how much they pay,
All the more reason not to quote them manufacturers r.r.prices then if your only getting a pathetic trade discount!
Martin
Re: Which Spares Supplier(Wholesaler) is best ?
Just a small point, under new legislation some years ago to try and stamp out retail price fixing, there is no such thing as R.R.P. It is now called S.S.P. (suggested selling price). As the name suggests, it’s a suggested price only and just a guidline.
I just use the cost price and add my normal mark up accordingly. So working on that principal cost price matters, sometimes between getting or losing a job because the wholesaler/manufacturer is charging to much in the first place.
Even to get a job and reduce the mark up {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} is effecting my overall profit, so I shop around 😉
Dave.
Re: Which Spares Supplier(Wholesaler) is best?
Martin wrote:All the more reason not to quote them manufacturers r.r.prices then if your only getting a pathetic trade discount!
Just a small point, but an important one nonetheless…
No-one has any obligation whatsoever to give a “trade” discount on spares, manufacturers are not obliged to offer any discounts at all in any way, shape or form just in the same way as you can choose to offer or not a discount as you see fit.
In the good old days where you bought in quantity, that secured a discount but now, with buying numbers dropping (it has been for some time) then the discounts fall. For example, people that used to order in 50 sets of Hotpoint carbs will now only stock 10 sets or so with good reason.
The problem for the wholesalers is that they cannot get the same quantities ordered and therefore the price rises in accordance with that, but I deviate from the point..
I still get the odd call from a local “trader” looking for bits from some of the obscure brands we cover and they invariably ask for a trade discount which I do not give them. The reasons are simple, I don’t do spares sales as a rule, I don’t make enough on the spares to offer any discount and it’s a total pain to do it as we’re not geared for it. Aside from that I know a lot of them are, shall we say, not the best repairers. 😉
Even when doing major brand work you see some of these guys once in a blue moon and they expect glorious discoounts which will just not happen.
K.
Re: Which Spares Supplier(Wholesaler) is best ?
It just so happens I was speaking to a small manufacturer yesterday who gets the electric oven cooling fan for approx £6.00 + vat each and would let me add on a extra amount of units at cost if I wanted to when he next ordered which would benefit us all.
The cheapest ive found is in the region of £12 per unit + vat so if we could make a order up of say 100 in total I will order and then distribute out at cost.I’m going to try to get a price for standard ego 50 -250 oc thermostats and fan oven motors as most are standard on the italian units.
If anyone is interested give me a call on 07961 365484 or e-mail me r600a@hotmail.com
Bryan
Re: Which Spares Supplier(Wholesaler) is best ?
r600a wrote:who gets the electric oven cooling fan for approx £6.00 + vat each
Bryan, they’re the same price from Connect, in fact they’re cheaper at £5.10 in 1’s.
Dave.
- You must be logged in to reply to this topic.