Whirlpool American Fridge Freezer FRWW2VAF

[alan keenan]

Hi can any one give me advice on my whirlpool side by side fridge freezer, bought this second hand & ad trouble right away, the alarm went off when power switched on & nothing freezes after reading on the forum about the capacitors on the rear board i renewed them, the fridge freezer worked for about 8 hours then the alarm went off again & it defrosted any help would be greatfull my model No frww2vaf/20/0 thanks Alan.

[Padraig18]

Re: whirlpool fridgr freezer

I purchased a Whirlpool side by side fridge freezer 3 years ago from Whirlpool direct. 3 months later the fridge started freezing. An engineer called & replaced the diffuser. After the fifth time the diffuser had been replaced over the next 2 years, lots of time wasted on the phone, unanswered letters, fresh food being frozen & having to be thrown away, waiting in for the engineer & being told by Whirlpool that “as the appliance is in full working order at the moment (after the engineer has been & fixed it!), we cannot offer you a replacement” we had had enough. The next time it froze, we arranged for the engineer to come & inspect it but refused to let him fix it. Contacted Whirlpool, who contacted the engineer & eventually got a replacement fridge/freezer, Jan 07.No fridge over Xmas & new year-nightmare! Guess what, we have just had to chuck most of what was in the replacement fridge as it froze. There were even shards of ice in my beer. Well, that was nice actually.
It is 7:15 pm & I am waiting for the engineer to call round to fix this latest problem. (the diffuser was replaced again)
The after sales of Whirlpool has been very poor. Deny deny deny seems to be their anthem. It does not take a rocket scientist to work out that if you have had to change the same part six times, the problem lies somewhere else!
Anyway, the moral of the story is, keep complaining. List and keep detailed accounts of all your calls & copies of letters & if needs be, threaten them with small claims court action, as this seems to be the only language they understand.Trading standards helped & supported us.

[rogthorne]

Re: Whirlpool American Fridge Freezer FRWW2VAF

Hi we have a Whirlpool american style fridge freezer which is 7 years old.
About 3 wks ago we had the capacitors replaced on the rear board to stop the chattering and defrosting.
This worked until 2 days ago when the display on the front stopped showing the -18,the motor is running all the time and it has started to defrost.
Will we have to have the whole board replaced or can we get it tested and repaired.
Whilst we appreciate the unit is 7 years old it is otherwise in excellent condition and dont really want to spend £1000 on a new one,but how far do we go replacing bits?

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