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I am having a nightmare trying to get my fridge freezer repaired.
I have had both control boards repalced (twice!) without the problem being cured.
The unit will work for a day or so without a problem but then strange things happen with the control system.
The main problem is that the entire unit randomly switches itslef off but another indication that all is not well is that the temperature display randomly changes of its own accord and sometimes blanks out and locks up. The only way to restart the unit is to switch the main power supply off and on again.
Whirlpool ‘customer care’ reckon its a communication problem between front and back board but as both items have been replaced, can this be the case?
Getting the service engineers to get this same information from whirlpool seems to be like getting blood out of a stone!!!
The whirlpool service engineers who I paid to repair the problem fitted a new front board (twice) and now claim that the job is closed, even thought the problem still exists! They want me to pay again for a call out to see if it’s the back board!
I have fitted 2 new back boards myself and the problems still occur.
The model number is 858616115000
The serial number is 110425014231Back board “control panel 8” product code is: 481221778214.
(bought from a whirlpool designated supplier)Is this the correct control panel as I have just looked up on uk whitegoods website and it quotes 481221778193 as being the rear control panel for my model.
I have read similar articles that refer to replacing the capacitors on the control boards but they do not refer to this model, could it be a similar problem??
Confused and frustrated with a dodgey fridge freezer, can any body help?????!!!!
Re: Whirlpool S20DFSS10-A/G Control Board Problems
Hi
You aren’t using one of those energy saver plugs are you??
http://www.ukwhitegoods.co.uk/modules.p … t=savaplugGreg
Re: Whirlpool S20DFSS10-A/G Control Board Problems
No special plugs fitted.
The complete shut down is rare (usually when we’re on holiday!) but the panel display often changes. the last two times it locked up the freezer temp displayed 4 and the fridge temp display was blank.
Does anyone have any information on the model numbers regarding replacement boards? The Whirlpool ‘customer care’ talked about ordering front and back boards as a pair to ensure that there were no communication problems. This sounded odd to me as I thought all new boards would be compatable.
Also, does anyone have any information regarding the different product codes for the rear boards? have I been supplied with the correct one?
What about replacing capacitors? I now have 3 of each board to go at!!!! (only two paid for!)
Sorry for all the questions but I am really desperate. Whirlpool and their service partner are just winding me up and they can’t even communicate with each other.
Any advice would be much appreiated.
Re: Whirlpool S20DFSS10-A/G Control Board Problems
I managed to speak to the manager of the service partner today so I at least got some sense out of someone who knew something about the Whirlpool fridge freezers!
He consulted Whirlpool technical services who said that there were no known problems with this model (surprise!)
The best he could offer was to fit a new rear board (which I have already done myself). The part I fitted was genuine Whirlpool so I assume it will come from exactly the same place as the one he is proposing. I had previously bought a second replacement rear board on the basis that the company who sold me the original board have agreed that if there is a fault with the 1st board then I would get a refund (wait and see if this materialises!). The service partner manager said he would prefer to provide a rear board from his supplier so that it would be guaranteed for a year. Why this would be any different to the part I have bought, I really have no idea.
He confirmed that they have no diagnostic equipment that could detect faulty control boards on Whirlpool fridge freezers, which was contrary to what Whirlpool Customer Care told me (a lesson here, on more than one occassion I have been given incorrect information by Whirlpool Customer Care). On this basis I am reluctant to pay over £135 quid for another board (including labour) even if it does have a 1 year guarentee seeing as there is no proof that it is this part that is at fault and, judging by their reaction to my claims that the front board that they replaced might not have been faulty in the first place, I don’t reckon on getting much joy out of them if the replacement does not cure the fault.
One useful piece of information he gave me was that he asked if we’d had any power cuts recently, which indeed we have. A friend actually witness a small explosion at the substation nearby which, putting two and two together could have damaged one or other of the boards that were fitted at the time.
Fortunately I have one of each front and rear boards that weren’t the originals and weren’t fitted when the power cut occurred. I now have these two boards fitted and some of the erratic behaviour does initially appear to have stopped (Fridge display changing from 2 to 6 deg C when the door switch is pressed af few times!??).
I am trying not to be too optomistic about this at the moment but if these units are sensitive to ‘spikes’ in the electricity supply then a surge protector might just do the trick. (found one in Argos for £7.99)
Does anyone think this sounds feasable or am I barking up the wrong tree here???
I would be interested to hear if anyone else has had similar problems.
Will keep you posted on the long term success or otherwise.
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