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burnt out door locks are nothing new. Had a customer in yesterday who has a 95 series machine
who remembers burnt out wires to the microswitch and the problems locking the door when the wires got hard with heat
Dave
This is some info I’ve had direct off Hotpoint engineer they are only recalling the machines o the list with metaflex door interlocks the issue as I’m sure nearly all of you are aware is that the heater and door lock are on the same wiring hence when you get a higher temperature pulls more current on the cable and cable on interlock is in my opinion not thick enough. There is no modification as of yet they are replacing all the affected models on list with I say again metaflex door interlocks.Kai
Not very happy when News Pundit Alice Beer says on the TV News customers should get refunds from the retailers as they were sold faulty machines… We have sold many Hotpoint Indesit Products in the past years and now await the outcome from our customers l have only come across 1 machine out of warranty with a burnt out door interlock and connector !!!
It seems she misunderstands consumer law, which only allows 30 days to reject faulty goods and request a refund. After that, it’s repair or replacement, exactly what Hotpoint are offering.
Anything for a good story, the actual legalities of it… pah, what does that matter.
And as if on cue….
https://www.thesun.co.uk/money/10588239/whirlpool-washing-machine-exploded-not-recall/
Trust that illustrious beacon of balanced reporting of the truth to pile in with something “SHOCKING!“. The “shocking” part is the failure to research or actually present a balanced report but heh ho, that’s the UK press for you.
Tickled me that the clothes in it are worth more than the machine. Kinda tells you all you need to know really doesn’t it.
K.
stratfordgirl wrote:That’d be covered by the old “exploding washing machine” safety notice below. Pity the Hotpoint brand, but people enjoy a rant, then keep buying them!
I know its mad, the brand is so ingrained in peoples history that they keep thinking it a quality british make and as we all know it ceased to be over 10 years ago
Dave
As far as I am aware there is only a recall on the listed models if they were fitted with the very small ‘ZV449’ ITW/Metlflex interlock (Not to be confused with the more common ZV446 type)
Murv…
do they both burn out as not taken much notice of the difference. All I know is the connector is rubbish
Dave
As you point out. All brands and revisions of lock will be damaged by a poor connections. (Thank goodness for simple stock faults)
Whirlpool seem to be reacting to an increase in failures, or severity of failure, in a limited number of models.
From the outside this problem seems related to the listed models, where fitted with the late type ITW/Metalflex ZV449 interlock.
Murv…
On that bombshell, I have never been in this position before where I have sold over 34 units (Total value approx over £8k) that falls under the recall. Part of me feels a sense of duty of care that I should trace and track down the customers and advise them to contact Whirlpool or should I do nothing and if customer calls me then I will just direct them to Whirlpool? Would that be a dereliction of duty to the customers? I have asked my wife the office admin to hang fire and allow me to get clarification.
I have already had my supplier who traced and traced all the machines affected and presented me the list of when it was purchase and invoice numbers. My supplier “might” take back the affected appliances and exchange on behalf of Whirlpool but at my own expenses – ah I am not prepared to work for nothing.
Too many things to consider such as GDPR with regards to contacting customers that goes back 5/6 years, notify liability insurance to “warn them in case of a claim if one or two decides to follow up the badly advised TV presenter’s advice”, duty of care, chances of reclaiming ‘admin’ costs from Whirlpool for tracking and tracing customers for them?
What are the best approaches? It is causing me to lose sleep and I am kind of treading this very carefully unsure how to get a handle on this.
You carry no liability for product safety, the producer does, ie Whirlpool. However, if you can easily identify the customers you sold the machines to, then it would be courteous to contact them to advise them of the recall. GDPR isn’t an issue unless you are sharing their data with a third party.
There should be no need for you to exchange the machines on behalf of Whirlpool, as Whirlpool should arrange repair or replacement with the customer directly, whichever remedy they prefer, once the customer has registered their machine with them. However, I noticed that the online registration form asks the customer to enter the name of the retailer it was purchased though, so I guess it is possible Whirlpool will make arrangements with some of the larger retailers to speed up the logistics, but surely not without a negotiated reimbursement of costs to the retailer.
In an ideal world, I’d agree.
It’s not an ideal world.
I’d have to balance the benefit, which to some customers it will be seen that way, against the loons that will demand you replace the machine or give them a complete refund for some, with compensation for the mental trauma or whatever they dream up. 😉
And as the can’t get WP or WP tell then to bog off… guess what!
K.
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