Whirlpool Washing Machine Drum

[thankevans]

Recentley have accumalated at least 50 whirlpool washing machines on mixed graded loads with the bearings gone. The new drums seems to not be abled to split and a complete new drum assembley from whirlpool is £130. that is with a 55{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} discount!

Anyone got any suggestions or know who makes the drum apparantley they have just changed to it because it costs £5 cheaper. maybe we can go direct.

thanks for help

nathan

[timdowning]

Re: Whirlpool Washing Machine Drum

Plenty on this site about the sealed drums manufacturers are using now.

Not sure if you would be able to source the drums direct from the producer??

[Martin]

Re: Whirlpool Washing Machine Drum

thankevans wrote:Recentley have accumalated at least 50 whirlpool washing machines on mixed graded loads with the bearings gone.

50 machines with sealed drums?….bl**dy hell! 😯

At this rate then the land fill in Kent will turn into the ‘peak district of Kent’ in no time. 🙁

[rolf]

Re: Whirlpool Washing Machine Drum

Chocolate teapots spring to mind.Happy days. 😥

[Madmac]

Re: Whirlpool Washing Machine Drum

Yep, they’re appearing in large numbers now i’ve noticed, failures at under 3 years becoming for many makes 🙁 Latest one i was called to was a WF Hotpoint, 2 years & 4 months old. Customer claimed once a day use & denied overloading. ( Dont they all :rolls: )
Anyway, she was seriously pissed off that a new machine was needed already & insisted i gave her a list of machines that have bearings which you can actually replace…it was a short list :rolls:

I think the implications for our trade from these sealed tubs are pretty grave, i mean think about it, if the lifespan of machines is now getting close to 3 years, how many brush changes, pumps, door seals, valves etc are we gonna get calls for in that time? Very few i would say.
The sheer waste of materials & energy goes without saying of course.

I simply cant believe manufacturers can get away with this, i mean is there no independent body overseeing this sort of designed in profiteering & putting a stop to it? I know we’ve had a few threads on this very subject before, but it surely needs addressing?

[spimps]

Re: Whirlpool Washing Machine Drum

All the bulll about kerb side re cycling and not a word about the energy wasted on these short life span machines.
probably need an MP ‘s machine to have a bearing failure(hope jacqui Smiths free one breaks down)and realise what the sittuation is.

[iadom]

Re: Whirlpool Washing Machine Drum

Madmac wrote:Yep, they’re appearing in large numbers now i’ve noticed, failures at under 3 years becoming for many makes 🙁 Latest one i was called to was a WF Hotpoint, 2 years & 4 months old. Customer claimed once a day use & denied overloading. ( Dont they all :rolls: )
Anyway, she was seriously peeed off that a new machine was needed already

A new machine was not needed. 😥

I would have told her that the Indesit Company would do the complete repair for £99.85. She would have thanked me for my honesty, called me back in the future to clear the pump, replace the brushes/door seal etc and then when it was over five years old, allowed me to install an ISE machine ( without a sealed drum) in its place.

Call me old fashioned but if I know my customer can get the job done for sub £100 then my conscience will not allow me to tell them it is BER.

Jim.

[aqualectric]

Re: Whirlpool Washing Machine Drum

Well, beat this!!

A small day centre for stroke victims and elderly people buys a Hoover HD 7kg washer from Currys. The caretaker had actually gone to Currys making it clear that the machine was for a day centre and that it would be used once a day or at most, twice if there was a disaster. He asked to buy a suitable machine for the job and was told that the Hoover was probably the best one to have. (stop the laughing at the back)
The machine is delivered and installed by Currys.

The machine does 4 washes over 4 days and the drum collapses…….. 😯

The caretaker rings Currys and is told that the machine is not covered by a warranty as it is being used commercially. :rolls: They won’t budge, so he rings Hoover directly. They say the same, “but 4 washes” he says ” Sorry, commercial usage is against warranty conditions” says Hoover.
Enter Steve…… 8)
The bearings or drum spider had collapsed so badly that the spider had cut a slot in the outer tub, but of course, with a sealed tub the machine is unfortunately a scrapper. The caretaker is dumbfounded. Now imagine the scene………. 😥

I supplied and installed a proper machine (ISE 10) a week later and was told that neither Currys or Hoover were still not at all interested in sorting the problem and the machine was in effect a dead loss. This is a day centre for old folk; machine is 4 days old; something should be done.

If Hoover or Currys are reading this…..you should be utterly ashamed of this product and your conduct. The machine is not fit for purpose – period. It is irrelevant where it is; it is 4 day old garbage. Search your conscience……..
What is interesting to note is this day centre is council owned and therefore connected to their Trading Standards department……. 😉
Hmmm………… 😳

Steve.

[Madmac]

Re: Whirlpool Washing Machine Drum

I would have thought 6 months guarantee would apply to a domestic machine being used in a non domestic environment steve, i may be wrong though.
An extreme case to be sure, when will people learn not to seek advice from the average member of sales staff found creeping around a shed floor :rolls:

To answer your point Jim, my customer was well aware of Indesit group’s splendid £99 all in repair offer, but had no intention of throwing good money after bad. I had basically told her over the phone her machine would more than likely need a new drum, but she wanted me out to install a new ceramic hob anyway, so my diagnosis cost her nothing.
I am TOTALLY honest with my customers & always have been, i simply wont work any other way, & i’d sooner not have someone who does not know me implying otherwise. You do Indesits bidding if you wish, i would rather not reward a company which produces such flawed products.

[iadom]

Re: Whirlpool Washing Machine Drum

I never intended to denigrate your good name in any way Madmac and I apologise if I gave you that impression. I have no love of the Indesit Company in any way shape or form. I think their appliances and way of doing business stinks. 😥

I was just addressing your post in which you said ‘she was seriously peeed off that a new machine was needed already’

I merely pointed out that a new machine was not needed and from a cost point of view was not the best option 🙂

Peace. 8)

Jim.

[Madmac]

Re: Whirlpool Washing Machine Drum

Fair point Jim, & i certainly dont like the idea of a machine just past its 2nd birthday getting scrapped either, Indesit group’s or not.
When i was at my customers house she did say that if i thought she could expect more than 2 years out of a replacement drum, i.e if Indesit have improved its design to give a longer life, then she might just call them.

I told her i could’nt say for sure & its a question she would have to put to them, but given this company’s prime reason for existing, PROFIT! i said i would seriously doubt it. :rolls:

I think thats my main gripe with the move to sealed drums, i mean we know they’re all gonna be at it soon & i dont think a few of us bitchin on UKW will change that, but IF the quality of the bearings & seal fitted to these drums allowed a life of seven or eight years at least, & we all know thats possible, then i would’nt have such a issue with them.

Improving bearing/seal life would of course wipe out the savings made on the move to welded tubs.. aint gonna happen is it ? 👿

[iadom]

Re: Whirlpool Washing Machine Drum

When you think about it, we all like to paint the Indesit Company as the Big Bad Wolf or Public Enemy Numero Uno but in one way they are better than others.

I have noticed both from personal experience and reading the boards that there has been a marked increase in 18 month to 5 year failures on Whirpool sealed drums, a good number of Zanussi sealed drum bearing failures and PCB’s blown due to various other faults, even had a few sub five year old Bosch modules blown by motors or doorlocks. None of these firms offer the five year parts cover or have an MRC as far as I know.

Jim.

[robbra]

Re: Whirlpool Washing Machine Drum

Like everyone on here I’m concerned about welded tubs and wonder just what the savings are, a gasket and a few screws which I know mount up but still a penny or two.
Could we do a sticky on which manufacturers are using this method so on recommending a make we have a getout clause if bearings go after we have supplied a new appliance? (I don’t know how to do a sticky) I would rather recommend a repairable washer.
Rob

[Martin]

Re: Whirlpool Washing Machine Drum

aqualectric wrote:If Hoover or Currys are reading this…..

I wonder?……. 😕

What happened to that machine? It would be well worth a closer look…4 days old and drum spider collapses!!!……….Thorntons make chocolate teapots that last longer. 😉

[aqualectric]

Re: Whirlpool Washing Machine Drum

I don’t know what’s transpired since, Martin, I’ll try to find out. It would be nice to hear that Currys had collected the machine and given a full refund.
Wishful thinking…… 🙁

Steve.

[Author]

Posts