Why hide your charges?

[bobokines]

I have just had quick look at some of the UKW members’ websites and one thing is puzzling me. 😕

Why do most repairers hide their labour charges? Many state that there is a no call out charge and low labour charges but very few actually state the rates.

I can’t see a problem with being up-front with the charges.

Bob

[Martin]

Re: Why hide your charges?

bobokines wrote:I can’t see a problem with being up-front with the charges.

Quite right Bob I agree, good idea. :tup:

Although I personally find no need for me to publish charges on my website for 2 reasons : –

1) I’d rather my competitors not know and possibly undercut me. 😕

2) The vast majority of customers I get from the Internet ask what my charges are anyway. 🙂

It works for me that way so I think I’ll stick with that policy for now 😉

[squadman]

Re: Why hide your charges?

I dont think anyone hides their labour charges, just take a look at any number of businesses in the service sector not just ours and if you look at their websites, or adverstising I cannot ever recollect any of them listing service and labour charges ?

I always find that labour costs are best discussed directly with any prospective customers as to advertise these costs out of context may do your business more harm than good, this of course is just my personal view but why place obstacles in ones way when there are more than enough already ?

8)

[Author]

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