WIE 2B19 Whirlpool dishwasher with all programme lights flashing

[longieirl]

Hi,
Engineer not due for two weeks and with three kids I need a working dishwasher!
The WIE was installed in August this year and is turned on daily and has been working without any issues until this morning.
Steps to produce issue;
1. Turn on the dish washer
2. Select the 55 eco mode or any mode
3. Select the start button
4. Close the door
5. Roughly one minute later, the dishwasher beeps
6. Re-open door and all the programme lights are flashing
The sequence of flashing lights seems to be a beep with 5 flashes
The odd time, the power button and the 65 and 55 (2nd/3rd) LED programme lights are constant
I’ve cleaned out the hose, the filters, removed all parts I could and cleaned them but Im unable to get the dishwasher working again.

Manual https://www.libble.eu/whirlpool-wie-…manual-780328/

Any help is appreciated.
Thanks.
John

[electrofix]

well from the descriprion it sounds like a fill fault

check tap is on
check inlet hose for kinks

Dave

[longieirl]

Thank you for that.
So the dish washer is connected to a T junction pipe which also feeds the cold water sink above it and the sink flow is working. I turned off the flow to the dish washer and ensured there was a flow of water from this connected pipe. I then followd the S shaped pipe all the way to the back of the dish washer, no kinks.
I tried to blow air into the dish washer pipe but there was no movement of air at all. I check the rubber seal and the filter, they all look ok!
This is very strange since it was working fine yesterday!
I cant pull out the dish washer without alot of work, as its integrated into the kitchen cabinets! I have confirmed the pipe providing mains water is working, I disconnected the inlet pipe, turned on lever and water was flowing unobstructured. Again, I followed the inlet pipe to the back of the dishwasher, trying to squeeze the pipe to unblock any potential item. No change in behaviour, flights still flash after a minute or soo!
John

[longieirl]

So I managed to clean the inlet pipe and connector on the dish washer! Same issue…at this stage, I have to wait for the engineer to call! I post an update in a couple of weeks when its fixed.

[longieirl]

So an engineer was out and the issue is still not resolved. The main components for handling the water intake were replaced but the status was the same upon restart. Waiting on new board to be replaced, possibly a faulty board at the front that is causing it.
Will provide another update when resolved.

[longieirl]

Another engineer came out and wasnt able to fix it even after replacing some of the front components! The suggestion is, one of the wires was pinched when being assembled! Another engineer is due out so fingers crossed…

[electrofix]

why so many engineers its mad

if he though it was a wire why did he not trace it

madness

this is probably down to times. he has so many calls to do so if he runs over he wont finish. so he dumps your job and moves on. have not got that luxury and its unfair on customers. everytime another engineer has to call someone has to wait in and if you work thats not convenient

Dave

[longieirl]

Fixed!
Incident opened Nov 23rd and only fixed Jan 09! What a joke!
The door harness, the timer alter and the Modulo FI ESS 5P AMB Led had to be replaced!
Three engineers calls, raised a complaint but was told it would only be dealt with internally! What a joke!
A priority engineer callout was confirmed for Jan 04, rang on the day when they didnt show to be told, there is no record for a Jan 4th callout! What a joke!
As you can see I aint happy!
If the engineer cant fix the applicance on the first callout, ensure they dont leave without getting a replacement ordered and that they request the replacement, not you! Otherwise they will just reject it!
John

[longieirl]

Not fixed!
As of Feb 13th, its now not draining which is what the original fault was except with the original fault, there was no water! But now we have a dish washer filled with water and have to start the whole process again of complaining!
I wonder if the engineers will replace the replacement parts they already inserted? Think its time we escalated this…
#notgoodenough #faultytowers #replacethereplacementparts

[longieirl]

In the end, the entire unit had to be replaced! And guess what, as of today Aug 2nd 2023, the same thing has just happened to the unit installed last March!

[longieirl]

Issue with pump! Sooo…6 months after being replaced, the same flashing lights appeared but a different issue. What are the chances, two dishwashers with two different issues! Quality doesnt seem to be good….

[electrofix]

everbody want cheap appliances and you dont get “out for nowt” so they cut corners to keep price down which affect reliability

Dave

[Author]

Posts