WMA Drum 5 yr Guarantee

[Martin]

How many trades people out there advise customers that Hotpoint have a 5 year parts warranty on their Drum Assy’s?

Judging by the enquiries from ‘indies’ on repairs and the amount of drum bearings and tub replacements wholesalers shift around the UK, I suspect many don’t advise their customers on the facility Hotpoint provide in the first place?

If those customers then subsequently found out that they could have had a whole new Drum fitted for under £90 from the manufacturers, how they would take that news? What redress would they have from say Trading Standards against that company?

Just a thought 😉

[Penguin45]

Re: WMA Drum 5 yr Guarantee

Given that I absolutely detest the blasted things and would be reluctant to stand any sort of warranty on these machines, I always tell the customers about the 5 year warranty.

Cheers,
Chris.

[iadom]

Re: WMA Drum 5 yr Guarantee

I have always advised the customer of the 5 year parts guarantee on any appliance that has an expensive repair required, regardless of the fault. On the odd occasion they will still insist that I do the repair if it is not much above Hotpoint’s minimum labour charge. For some strange reason that I cannot fathom, they seem to have more faith in me. 😉

I occasionally inform the customer after I have fitted a £5.00 part, that Hotpoint would have given it them for nothing, then take great pleasure in informing them of what they would have paid for this dubious priveledge. 🙂

[bassman]

Re: WMA Drum 5 yr Guarantee

I allways tell customer to contact Hotpoint ,if they are not happy then to come back to me, they never do so they must be happy with Hotpoints charge.
I must say that I’m happy with that as I would not like to do the job as it takes to long.
Bassman

[washtec]

I will advise the customer of hotpoints 5 year parts warranty, but as in iadoms case, many of them are happy to pay the extra in order to have me do the repair, I think that the main deciding factor is the sheer length of time that it is taking hotpoint to call out, then raise an ssr for the part, then come back and fit it, in some cases it is weeks and thats just too long for a woman with 4 kids to wash for.

I would add that if the repair is carbons, pumps, door seals etc, then I dont mention Hotpoints warranty, since I know that I am the cheaper and quicker option.
And at the end of the day, I still have my mortgage to pay, family to clothe and feed, so I for one would not be referring any hotpoint under 5 years old to the manufacturer, unless, as stated, they could repair it cheaper.

[cornwell40]

Re: WMA Drum 5 yr Guarantee

Iadom wrote

On the odd occasion they will still insist that I do the repair if it is not much above Hotpoint’s minimum labour charge. For some strange reason that I cannot fathom, they seem to have more faith in me.

Funny that isn’t it. Must be something they read!!!
Same applies, here, but a lot of them have said in the past that theyr’e fed up with the machine as theyv’e already had the board etc replaced in the past. At one point we had five WMA’s in the workshop for recons 😯 .
I don’t think thats ever happened with a newish machine before!!

Tony C

[Simon46]

Re: WMA Drum 5 yr Guarantee

Did a tip run on the weekend and noticed that the scrap metal men had lots of WMA’s and W103’s ready to load onto wagon.

[Mark1]

You also have to bear in mind that Hotpont will not always honour the warranty if the customer has not filled in the registration form when the product was initially purchased
Mark1

[iadom]

Mark1 wrote:You also have to bear in mind that Hotpont will not always honour the warranty if the customer has not filled in the registration form when the product was initially purchased
Mark1

I think that if any customer pressed Hotpoint on this matter then Hotpoint would capitulate in every instance.

[washtec]

normally the first two digits of the serial number will tell an engineer the manufacture date of the appliance, so it is generally quite easy to tell if an appliance is under 5 yrs old…I think the only time that they would try to void a warranty would be if another repairer had attempted a repair.

[burns]

I would quote for the drum change at the normal rate, however I may then say of course you can get the repair via the parts warranty for a cost of £90 circa but you may have to wait depending on speed of service, often upto 2 weeks.
At £205 the issue is do I have the drum or replace the machine. 90{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} simply say yes will you do it as soon as possible.
Give them the facts, dont dwell on the price but sell your service. Its the difference that counts.
If the customer does query the price of the drum you can change the rear and support (dont forget the tub seals. The screws I buy a box (50)from RS for around £5

The setting for the tub torx screws 8NM when splitting the tub
and if you have to drill off the old support from the drum its worth buying decent quality 8mm s/steel drill bits from your engineering supplies

[washtec]

edit oops 😳

[iadom]

Re: WMA Drum 5 yr Guarantee

I would just like to thank a firm in St Austells ( name witheld) for charging my brother £148.40 for a bearing & spider repair on his 3 year old WMA 👿

I know he should have had the nouse to contact me first but he is in the middle of a move to Sussex, he works for the Church Army, it is not a well paid job and he has 4 children, he can ill afford to pay someone almost £60 over the price that Hotpoint would have charged and has also now compromised his remaing parts warranty, so once again Thank You. 😥

[eastlmark]

Re: WMA Drum 5 yr Guarantee

He is only covering his costs and making a living. Dont blame the guy who did the job.

[burns]

Think of this the other way round – do Hotpoint tell their customers that you can do the repair for less than the parts warranty inc labour (£89.99) when its only the brushes worn, I think not.
Take out the under 5 year work and the work taken on by Insurance companies, the machines thrown out due to a low purchase price, the work load is lightened alot.
Your brother obviously wanted a quick job otherwise he would have dropped it in the car and bought it up north to you.
I say tell them they can have a call out via hotpoint, but charge for your time stood in their kitchen at their request. A fair days pay for a fair days work.. You know the score I am sure.. 💡

[Author]

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