WMA Drum 5 yr Guarantee

[Penguin45]

Re: WMA Drum 5 yr Guarantee

I don’t have the time to waste to find out that the sumps blocked, the belts off, the door seal’s got a hole in it, and oh yes, the bearings have gone……

My ad in Yellow Pages for years said “No Candys”. I am quite seriously considering changing it to “No Hotpoints under 5 years old”.

It’s junk. I know it, you know it and a lot of our customers now know it. I’d rather no risk my hard-earned reputation on this sort of rubbish.

Give it back to Hotpoint, not my problem.

Chris.

[bobokines]

Re: WMA Drum 5 yr Guarantee

I would like to say “NO Merloni under five years old” but that would take away 90{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of my work. 😉

I would dearly love to say “No Indes#it Dishwashers”.

Bob

[burns]

Its great turning everything down, but the majority of appliance manufacturers are consolidating, the biggest problem the future holds is take for instance Indesit Co, it doesnt matter whether its an Indesit, Ariston, Hotpoint or Creda they will and 90{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} already are badged variants of the same or certainley using common components and design.
This gives rise to problems such as module faults as in the case of Indesit, click – click – click, which now affects three of the four named above. Thats four of the biggest names in the appliance trade, thats becoming unrepairable, to being unable to programme eeproms through design. I say whack in as many drums as you can. takes about an hour and enjoy the money, save it in the bank for the rainey day when they say its clicking…..
Or lobby Indesit to provide modules programmed as they use to do.
The WMA drum is one of the easiest and simplest drum changes that been known, lets face it how many other machines can you change the tub, from the top and front, draw out the drum and build up in front of you with the tub on its face.
Tip for those that havent, GDA devised a tool to remove damper pegs, after trying everything I ditched the tool and other methods to lubricate the peg turn with a pair of long nose pliers until I could feel the barb on the peg depress slightly whilst turning, as long as the drum is something like straight this will come straight out. I always remove the front wieght prior but leave the top on at this stage to hold the drum down. The rest is history.

[andy_art_trigg]

burns wrote: GDA devised a tool to remove damper pegs, after trying everything I ditched the tool and other methods to lubricate the peg turn with a pair of long nose pliers until I could feel the barb on the peg depress slightly whilst turning, a.

I use a cable tie tightend down onto the barb and then just tap the peg through with a small hammer 🙂

[burns]

Re: WMA Drum 5 yr Guarantee

Give it a try next time Andy, unless youve got sausage fingers its a doddle. I tried the cable tie, thats how the initial training vid showed, before the tool was developed. Only thing is the tool looks impressive being about a ft long and a big screw on the end it scares the customers into paying..
The cable tie I struggled keeping it on the end of the peg, some use a 13mm spanner to work the barb, but I find twisting it to a position you can just push the barb in and turn slightly pulling towards you.
Let me know next time how you got on.
Whatever works I guess.

I could have had piano fingers, had I not been tone deaf. ehh

[washtec]

can the eeproms be reprogrammed, I have an elvis programmer that I use to program gold, funcards and titanium cards for my Tv interests, the elvis multiprogrammer will also do eeproms.

here it is http://www.the-internet-shop.co.uk/Prog … rogra.html

when Burns says that the eeproms cannot be programmed by design, is that because they are now fixed to the pcb or is it because they have been locked in some way?
It should be a case of reading a good eeprom, saving the image and writing the good image over the corrupted eeprom.

[eastlmark]

Re: WMA Drum 5 yr Guarantee

Penguin45 wrote:I don’t have the time to waste to find out that the sumps blocked, the belts off, the door seal’s got a hole in it, and oh yes, the bearings have gone……

My ad in Yellow Pages for years said “No Candys”. I am quite seriously considering changing it to “No Hotpoints under 5 years old”.

It’s junk. I know it, you know it and a lot of our customers now know it. I’d rather no risk my hard-earned reputation on this sort of rubbish.

Give it back to Hotpoint, not my problem.

Chris.

Just done a quick check over thast 4 weeks Hotpoint WMA’s
1 Pump failed
7 sump blocked
2 carbon brushes
1 susp peg out (Hotpoint engineer did bearing change in Feb this year!)
2 module blown due to chaffing wires, both repaired by patching.
err…. bearings? none!

All of which were repaired at less than Hotpoints service charge at a decent profit for me too.

Oh and watch out for the Ariston A1436, despite Ari swing out dispenser, and EEprom module at rear, it has a WMA tub and door seal in it.

[burns]

washtec wrote:can the eeproms be reprogrammed, I have an elvis programmer that I use to program gold, funcards and titanium cards for my Tv interests, the elvis multiprogrammer will also do eeproms.

here it is http://www.the-internet-shop.co.uk/Prog … rogra.html

when Burns says that the eeproms cannot be programmed by design, is that because they are now fixed to the pcb or is it because they have been locked in some way?
It should be a case of reading a good eeprom, saving the image and writing the good image over the corrupted eeprom.

As with Indesit generally, the module were fitted with the eeprom already programmed, developments have seen a reduction of boards carried and service spares now come excluding the eeprom (programme) all new eeproms are blanks and require programming. Indesit do this by means of an interface connected to a laptop choosing the correct model on a programme which then downloads the eeprom file.
We would need the interface, which is not the most reliable used, the programme and the laptop, all for a machine thats worth £200 or just a little over.

[brian]

Re: WMA Drum 5 yr Guarantee

[size=9]”Just done a quick check over thast 4 weeks Hotpoint WMA’s
1 Pump failed
7 sump blocked
2 carbon brushes
1 susp peg out (Hotpoint engineer did bearing change in Feb this year!)
2 module blown due to chaffing wires, both repaired by patching.
err…. bearings? none! “

Moan, moan, moan…..it sounds as if you want all of the machines to be 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} reliable…then where would you all be…looking for a new career !!!

[Dave_Conway]

Re: WMA Drum 5 yr Guarantee

brian wrote:Moan, moan, moan…..

Mark was doing quite the opposite Brian 😉

Merely pointing out the lack of bearing changes he had done on WMA’s when compared with other breakdowns he encountered on these models 🙂

Dave.

[brian]

Re: WMA Drum 5 yr Guarantee

Ahhhhh……

Here we go….. I’m sure there will be half a dozen posts over my comments. I could have posted it in one of a few forums concerning manufacturers, parts, reliability etc……as all of them seem to receive some pretty bad press.

[brian]

Re: WMA Drum 5 yr Guarantee

eg….

“My ad in Yellow Pages for years said “No Candys”. I am quite seriously considering changing it to “No Hotpoints under 5 years old”.

It’s junk. I know it, you know it and a lot of our customers now know it. I’d rather no risk my hard-earned reputation on this sort of rubbish. “

[kwatt]

It’s all very well in saying that Brian and, to a degree you’re actually quite correct.

However, what annoys us as engineers, is that we have to fix the (or a lot of) rubbish that’s out there and explain to the customer why that a module (mentioning no names) costs over half of what the customer paid for the entire appliance. Then we have to explain why it’s gone, we get quizzed as to whether it’s a common fault etc etc.

But what manufacturers forget is that we’re independent and we’re not liars, that’s why we keep our customers so, if we have found it a common problem we’ll tell them. If we think the machine is junk, we’ll tell them.

I would not do otherwise with any product as it is counter-productive to customer retention and even if it is a company I work for that’s churning out junk I’ll simply try to gloss over it as best I can to keep the peace and, there’s a few machines out there that we’re agents for that should never have seen the light of day IMO. But if, as in the case of the big five, I don’t work for them and I think it a pile of poo I’ll tell the customer exactly that, but by the same token if it is decent I’m just as liable to also tell tham that.

There’s a lot more behind it as well like the ease of access and fix, price of spares, availability of spares and service information and let’s just say that there’s not many manufacturers get the balance right IMO.

K.

[streetlighter]

Re: WMA Drum 5 yr Guarantee

Hi all
Sorry I still do these, have a spare complete rebuilt tub at home, when I get the call throw it in the van £110 done now if you want it. Vauxhall main dealers don’t say you can get the job done cheaper round the corner do they 🙄
I will do anything for a price 😉

Paul

[Martin]

Re: WMA Drum 5 yr Guarantee

brian wrote:Here we go….. I’m sure there will be half a dozen posts over my comments. I could have posted it in one of a few forums concerning manufacturers, parts, reliability etc……as all of them seem to receive some pretty bad press.

Oh my goodness! How come I missed this debate?

Anyway, in the hope of catching up with this tread here is my twopenneth…

…and I address this to you Brian if I may?

The ‘subject’ being ( as so often is on this site) Hotpoint or rather specifically The Indesit Company per se.

Question: Overall sales to the independent trade on spares parts for WMA series machines are going well are they not? If that is so, why have the sales of WM series spare parts far outstripped the WMA by almost double the amount within a similar time scale?

And I guess by now you have sussed my line of thought here haven’t you? (and it’s nothing to do with reliability or sales volumes) 😀

[Author]

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