Re: WTA Code of Practice requirements.
Hi Silverbroom,
Monitoring has been one of the biggest dilemma’s we have faced whilst dealing with the OFT. But, for what we get after approval, if they want monitoring, we have to monitor!
The exact procedures will be posted sometime soon, we’re still finalising exact details, but so far, along with customer feedback forms, Amica work & ISE work, it’s pretty much covered.
The main thing is, for now, that all WTA members read / print the COP and start to work to these expected standards as a member, because to re-itterate… The OFT APPROVED Badge, is a massive achievement, and one that IS going to benefit ALL WTA members 🙂
Adrian.