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Re: WTA Council Meeting May 2010
We now have quite a big task for Friday evening 😉
See COP draft thread 🙂
Re: WTA Council Meeting May 2010
washdoctor wrote:Thursday night booked for you Barrie 🙂
The Millers details:
http://www.millershotel-sibson.com/
Thanks Ade. I will try and leave some beer for the rest of you for Friday 😀
Re: WTA Council Meeting May 2010
🙂 Please Barrie! Or at least leave a few kegs? Lol
I’ll be aiming to get there for 3PM, see you there 🙂
Re: WTA Council Meeting May 2010
Was nice to see ya’ll again, some good laughs were had (mostly at my expence AGAIN) as well as a lot of ‘Business’ sorted 🙂 So was much worth the effort to attend everyone 🙂
To top it off, Josie wanted my number as I were leaving 😀
Re: WTA Council Meeting May 2010
And while I’m reflecting back to last night and feeling the love… Can I just say thanks to everyone for the input and conversations / scenarios etc that were put against the COP. It was a quick passing 5hrs, and towards the end, we were all getting a bit anxcious to get to the end, but we did what I wanted to do, and was needed to be done! The CCAS GAP Analysis! So for that, I say Thanks! 🙂
Honestly, last night has proven that our COP, regardless of ‘Minor ajustments’ is without doubt, OFT worthy!
Result is: Because of everyones contributions last night, I’m a very confident washdoctor when I call Kate (OFT) on Monday!
When I’ve clarified with Kate the 3 ‘Queries’, I’ll type up the reply to the GAP Analysis and post it for you guys to approve before I email it to Kate.
Ade 🙂
Re: WTA Council Meeting May 2010
Good job, good evening.
And, some people don’t actually believe that we WERE working till near enough 2am apparently!!
We bl00dy well were!
I do think however that a lot of this should be conveyed into the members forum. The juicy bits at the very least of what’s actually been done.
Perhaps leave out Ade pulling… whatever… whoever….
K.
Re: WTA Council Meeting May 2010
kwatt wrote:
I do think however that a lot of this should be conveyed into the members forum. The juicy bits at the very least of what’s actually been done..Definitly need to convey whats been going on ,maybe once Kate has given Adie the answers we need
kwatt wrote:perhaps leave out Ade pulling… whatever… whoever….
K.That joke that Mike played will live with me for a while I can tell you..
Re: WTA Council Meeting May 2010
Lawrence wrote:That joke that Mike played will live with me for a while I can tell you..
Me too! Although the victim… Was very, very good!
Could someone maybe ‘Generalise’ the night and put a post in the members forum? < Leaving OUT the joke 🙂
Re: WTA Council Meeting May 2010
washdoctor wrote:Was nice to see ya’ll again, some good laughs were had (mostly at my expence AGAIN) as well as a lot of ‘Business’ sorted 🙂 So was much worth the effort to attend everyone 🙂
To top it off, Josie wanted my number as I were leaving 😀
I had a great time, was a good evening, would not be the same Ade if you were not there to take the Mick out of 😉
In Your dreams, I bet she wanted it for Tim :rotl:
We have proof K that we were up till 2am, just find the photos on face book :tup:
Re: WTA Council Meeting May 2010
I am gonna publish this on here as well but, it may well be of use on the WTA site as well… How Long Should Appliances Last
That’s the one we will often get email enquiries or calls about as explained the other night and, it’s a PITA having to explain it all the time. 😉
K.
Re: WTA Council Meeting May 2010
And another…
Please pay attention to the last section.
If it’s okay, I’d write that into every single section that we do on this front and basically say… if it’s outside these terms we’ll look at it but, only if it’s a TA member. If it’s not for a TA member we can’t help.
A big advantage IMO for dealing with customers.
The message we’re sending is that, if you use a WTA member you have some comeback and support, don’t use a TA member and you’ve none.
For the trade, it’s a message of having support and some actual substance to the TA… it actually is a TA that does something!
K.
Re: WTA Council Meeting May 2010
I like it, I would change:
Please do not telephone us but rather email a copy of the engineer’s report as without that we will not be able to offer any opinion on the dispute. It may also be the case that the information will have to be
presented to our Advisory Council and this service cannot be provided by phone, it can only be done when enquiries are made in writing.For:
If you have an enquiry regarding a repair you require warranty advice on, please email your quiery and a copy of the engineers job sheet to ************** Or post it to *************. Unfortunately, we cannot deal with these types of enquiries by telephone. For any Advisory Council review, these quiries must be in writing.
I’d also change:
Please note that this service is only offered for WTA Registered repairers and we cannot and will not
comment on repairers that are not WTA Registered.To:
Unfortunately, we can only offer advice and assistance if your repairer is a WTA member due to the Code of Practice they have signed up to. If your repairer is not a WTA member, unfortunately, we are unable to assist as they are not signed up to our Code of Practice, therefore, we could only simply refer you to the Manufacturer for advice.
To view the WTA Code of Practice, please click here: *********************
^ Plug it wherever me thinks? 🙂
Just a suggestion 🙂
Nope, all suggestions welcomed, I was only knocking it about and it struck me that telling people (public AND trade) that there were exclusive services available to TA members and member customers was a good idea.
It’s very simple but, I think, could be very effective as it’s quite a powerful message.
K.
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