- This topic has 14 replies, 6 voices, and was last updated 19 years, 9 months ago by
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Posts
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Self explanitory really:
customer wrote:Message: Can you help?On 7th Feb you suggested repairer for my fridge
> job no. 01612. Appliance Care, Llanharan. They came on 16th Feb fitted
> new compressor £180.00 worked for 3 days,lost its coldness.They came
> and regassed twice, same thing happened.Sent gas fitter who said we
> had a leak and would come back to repair. Have not seen him since. We
> have been 4 months without fridge very difficult period. Can you
> advise what we can do?
> Thank you.Reply from repairer:
repairer wrote:
As per Mrs Fletchers email, we did change a compressor on the 16th Feb for them and left the Appliance in full working order. On diagnosing the appliance (12/02/2006), the compressor was completely lifeless and therefore quoted and carried out the repair on the 16th. On the 8th March, a recall was initiated and a visit was made and the Appliance was found to be low on gas. We re-gassed (FOC) and again left the Appliance in full working order.
Again, on the 2nd May, another recall was initiated and a visit was arranged and once again, we found the Appliance to be low on gas. We again re-gassed
(FOC) and left the appliance in working order. I have explained to the Fletchers that there must be an internal gas leak on the Appliance as I have in total 3 times sent my Fridge Engineer to the Appliance and Twice re-gassed it. I have also explained that if there is an internal gas leak, there is not much more we can do.Thanks in advance.
Dave.
Re: Your input please
Why did Ken have to write this yesterday????? 😆
kwatt wrote:The AC, whilst perhaps dormant, is far, far from dead.
Reading between the lines the repair was never a success, the customer paid out £180 for a repair that did not cure the problem and it is one of these cases that the repairer has to bite the bullet and refund some cash.
If it was one of mine I would give them the cash back less the estimate charge.
JohnIndeed John as there’s no way that an internal leak magically appeared after a pot change. 😕
I would refund as well, at least in part and be done with it if it was that much hassle.
K.
Re: Your input please
Ditto with John.
They either got it wrong, or there is a subsequent leak from the fitting of the compressor. Internal leaks dont appear on their own, especially just after system work.
I strongly suspect the leak is following their visit. We all make mistakes, but I have to say the repairer needs to take this one on the chin. If he retails he could get a sale out of it. To be fair to him, he has made an effort. If you consider 3 recalls to date, and the sundries he is on a loser in any case.
Time for him to close the job down and move on.
Alex
Re: Your input please
Just to finalise this, the company concerned are returning Friday this weeks to remove the compressor and refund less their call charge.
Customer is happy with that 🙂
Cheers
Dave.
Re: Your input please
Sorry Guy’s, was away in Ireland when this was posted. The conclusion was as I would have suggested anyway.
Sean
Re: Your input please
Dave_Conway wrote:Just to finalise this, the company concerned are returning Friday this weeks to remove the compressor and refund less their call charge.
…. and failed to turn up :haier:
customer wrote:Hi Dave,
Can you help once more?
Appliance Care did not show up last Friday to remove compressor and give me refund of £140.00. You can see by the e mail listed that they said there were delayed and would put a chq in the post…nothing received.
I have sent e mails and left messages to no avail….I am desperate to buy another fridge but am unsure as to what to do next.Email convo between themselves:
customer wrote:Hello Andrew,
It is now 8.15 Friday evening and nobody has shown – there has been someone here all day waiting.
Will you please let me know what is happening, I was planning on going to buy a new fridge tomorrow.
Jill.repairer wrote:Jill,
There is a cheque in the post for you tomorrow morning, he Has not attended because he has been badly delayed today but apparently tried to call you about 3pm to advise you of this. I have just put the cheque in an envelope and I will post it 1st thing tomorrow morning.Thoughts please ?
Dave.
Re: Your input please
Have you tried to contact him again since last friday Dave and if so have you just been ignored or is the guy away or ill.
We may at some stage have to consider removing him from repairs @ if he continues to blank us.
Sean
Re: Your input please
Yeah, just emailed him Sean with a simple “WTF is going on ?” type question 😉
Dave.
Re: Your input please
Hmmmmm
Think we have already been generous & given him the benefit of the doubt, and a chance to redeem himself.
May I suggest if not concluded satisfactorily by 1st post Monday we suspend this repairer from Repairs@. Of couse we need to notify him accordingly, and I suggest we do that on Monday.
He has admitted getting it wrong by agreeing to refund etc. So there is no case for his defence.
Alex
Re: Your input please
No reply to the email as yet….
I’ll wait until close of business tommorow 😉
Dave.
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