zanussi spares

[streetlighter]

Hi all
Trying to get lux152629025 water softner but cons doesn’t want to wait 2-3 weeks + 🙄
Does anyone know the phone number, if there is one, for distriparts direct which i hope will be quicker even if it cost more than £27 quoted by connect. masterpart dont know how much and say 2-3 weeks .
Have had to wait so long for connect to get me parts in the past that I have lost the work and been stuck with a part I no longer need.
Any advise on getting special order parts faster whould be greatly appreciated.

Ta

Paul

[Dave_Conway]

Re: zanussi spares

Connect strike again ! 🙄

That supersedes to 50286081000 at £26.18 ex VAT retail from Distriparts. Order from them on 01325 302464 and you will get 15{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} discount 😉

Dave.

[streetlighter]

Re: zanussi spares

Sorry solved myself
Have you all seen http://www.electrolux.co.uk/node208.asp 😯 😯 😯
very enlightening, & even cheaper for special orders anyway.
But I wonder how long till it will arive ❓
By the way the prices include vat but del seems to be £5extra.

Paul

[streetlighter]

Re: zanussi spares

Thanks dave I will try the phone way for the discount.

Paul

[streetlighter]

Re: zanussi spares

got this part online just to try it out, but guess what, it came through with with bits smashed of it 😥 😥 not packed well at all just floating around in its distriparts box.
What do you do when this happens with someone like distriparts ? should I just write to them to tell them as they request on the recipt, or claim on the 7 days distance selling act for refund within 30 days.
Normally by the time you have mucked about trying to tell then and they get back to you ete ete ete ( if your lucky. )
you have exceeded your 7 days rights. and your stuck with it and you loose the job aswell.

Any advise on this would be nice as I am sure it happens to all of us and I for one am really fed up with connect ete leaving me with incorrect or damaged parts I cant use, at a cost to me 😡

Paul

[Martin]

Re: zanussi spares

If it is a regular problem you are suffering with damaged goods coming from Connect, perhaps it would be a good idea to take a photo of how it was packed. Or better still leave it as you found it, then ask for their local rep to call in on you and pick up the pieces. 💡

[Dave_Conway]

Re: zanussi spares

In this instance,Distriaprts should be OK but bear in mind as you’ve ordered online as a member of the public as it were, the distance selling law does apply but not to damaged or faulty goods so you’ll have no problems getting replacements 🙂

As far as trade accounts go and ordering that way, the distance selling regulations do not apply, I keep stuff for a month before sending anything back and never have a problem 😀

Dave.

[streetlighter]

Re: zanussi spares

Thanks Dave / Martin
Sent a letter to distriparts couldn’t get through on the customer service line ( how do people get through to order parts from them ? )
Just have to wait and see what they say.
Bet I loose the job though, customers just don’t like to wait do they.

Paul

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