Zanussi WJS 1397W – leaking + not heating

[alan66scot]

Model: Zanussi Jetsystem Excel 1250 Turbodry: WJS 1397W. Bought Sep 98.

Just before Christmas, the wife told me the washing machine was pouring water all over the floor, and she needed a couple of bath-towels on the floor to mop up the water. Around/At the same time, the tumble-dryer cycle stopped heating the air, so nothing was drying. Maybe just being oversensitive, but the drum spin noise sounds ‘different’ these days…
(all filters/trays/drainage are clean, by the way)
I think it started as a trickle, and turned to a small stream over time.

The machine still washes clothes ok, though not as well as before…

I ran a rinse/drain cycle with an empty machine to see where the water was coming from – seems to be roughly central, towards the rear of the unit (as if coming from the back of the drum).

Strangely, we went away for a week over xmas, and when we came back, the machine didn’t leak for a week! (10 washes – we have 2 small kids)

I’ve got an anti-tamper socket set, so can get the lid off, but looking a bit daunting from here…

So, I’m tempted to call an engineer, but if there’s an obvious thing to check, I can do that. Other than that, if it sounds like a mammoth job, am I better off just getting a new machine? Finally, would an engineer take the unit away for a week or more, or be able to fix onsite?

Thanks for any direction anyone can give.
Cheers
Alan.

[Martin]

Re: Zanussi WJS 1397W – leaking + not heating

Alan,

Indeed repairs on these are a bit daunting to say the least. I would advise it worth having and engineer to take a look inside for you 😉

Check in our “Directories” listing to see if we cover your Postcode area 🙂 It may be that the dryer condensor ducting needs a good clean out after 6 years use and the water level sytem needs a look into also.

Should not be a big job either :tup:

Martin

[alan66scot]

Re: Zanussi WJS 1397W – leaking + not heating

Thanks Martin!
Daunting indeed – I felt the same feeling going from maintaining an Austin Allegro engine to a V6 Mondeo…

Anyway, glad to hear you think it’s a minor issue 😉 – I’ll get an engineer then.
I’d checked the directory already – noone listed for GU (Guildford/Woking) unfortunately… 🙁 I’ll have to stick the Yellow pages page on the wall, and get my darts out! I don’t like choosing these guys blind, but don’t have a local recommendation to go off… Anyone local to Woking out there?

[Dave_Conway]

Re: Zanussi WJS 1397W – leaking + not heating

You could try these Alan, although the 1st number appears to be too short (possibly).

Alton Electrical Services 01420 86194

M Lee Appliance Service 01483 764851

Dave.

[Martin]

Re: Zanussi WJS 1397W – leaking + not heating

…another good choice is locating your local SERVICE FORCE agent

see:-

http://www.serviceforce.co.uk/help.htm

Martin

[alan66scot]

Re: Zanussi WJS 1397W – leaking + not heating

Serviceforce don’t have anything within 20 miles – will call “m lee” on Monday. (Is he known to you, or just found by Googling?)

Thanks guys!

Alan

[Dave_Conway]

Re: Zanussi WJS 1397W – leaking + not heating

I don’t know him personally but he’s on a little list I have of “good to deal with” guys 😉

Dave.

[Author]

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