Zanussi ZWF 12070W1 – bearings going/gone?

[ruf]

This machine is only 18 months old. However last week the spin cycle started getting noisy and by the weekend I thought it sounded like a bearing had gone. 😮 Tonight it’s also making a clanking noise as well during spin.:(

Is it likely to be the bearings? If so

– How easy is it to replace the drum bearing set?

– What other things should be taken into account at the same time. I’m thinking of usual things assocaited with bearings change such as special tools or other drum seals

Thanks in advance

[helo_75]

if its got one of the dreaded welded tubs, theres no chance of replacement of bearings?

what does it sound like when you turn it by hand, is there any up/down play?

[ruf]

Re: Zanussi ZWF 12070W1 – bearings going/gone?

It makes a rumbling type of sound when turned by hand.

There’s definitely up and down play – I’m guessing about 3-4mm

[helo_75]

oh dear

u need to take the top off

look at the centre of the plastic drum, if its bolted together then you can access the bearings

if theres no bolts, and the seem is welded, u got massive problems

[ruf]

Re: Zanussi ZWF 12070W1 – bearings going/gone?

Have had a look and can see no bolts. The seam is welded :rolls: 🙁

[ruf]

Re: Zanussi ZWF 12070W1 – bearings going/gone?

Am I safe to assume it’s probably not worth repairing?

On checking it appears its £167 for a whole new drum assembly

[Phidom]

Re: Zanussi ZWF 12070W1 – bearings going/gone?

I suggest you write a nasty letter to Zanussi. You have not only got a raw deal as a consumer but look at all the wasted energy used in building machines with such a short lifespan.

[ruf]

Re: Zanussi ZWF 12070W1 – bearings going/gone?

Have done that but have to say that I’m not sure I’d want it repaired or another Zanussi to be honest.

From what I’ve read most machines seem to be made in a factory and then badged as one of three or four makes. How do you make sure you get a reliable machine these days? What brands would people recommend?

[don]

Re: Zanussi ZWF 12070W1 – bearings going/gone?

Hi

Go for a Bosch or a Siemens machine, you will need to allow a budget of £350 to £450. No sealed drums either 😉

HTH 🙂

Don

[ruf]

Re: Zanussi ZWF 12070W1 – bearings going/gone?

don wrote:Hi

Go for a Bosch or a Siemens machine, you will need to allow a budget of £350 to £450. No sealed drums either 😉

HTH 🙂

Don

I read somewhere that Bosch machines now made in same factory alongside Beko?

[helo_75]

nah, not if you spend PROPER money

look, its basically costing…. you will egt what you pay for

like don says, mid-high range bosch come with a 2yr warranty and have a great repair network if rquired…please dont listen to everything you hear, ask, we’re always honest and are more inclined to advise whats best for you

whatever you decide, good luck

[kwatt]

Re: Zanussi ZWF 12070W1 – bearings going/gone?

You will struggle to get a “proper” German machine. Unless you buy a Miele of course.

Outside of that (and I’m told even Miele use some) expect plastic polypropylene outer tanks which, we suspect harbour bacteria far, far more than stainless or enamel tanks do. Expect a lower build quality in general basically as all that sort of “quality product” stuff is sacrificed to bring you a lower cost because, most often, that’s what people want and don’t see beyond.

I know that’s harsh, but it it the brutal truth.

Loads of people buy a Bosch or whatever and THINK they’re buying a good, solid German machine when the reality is that hardly any of them are what people think they are.

At the UKW meeting last week more that a couple of people were bemoaning the fact that they are replacing bearings on Bosch machines under three years old and saying that the new ones were… ehm… rubbish. I had to censor it and not quote verbatim as it’s engineers with a few beers inside them who can be, “passionate”, will we say. 😉

Zanussi was a good machine. Then they moved to plastic tanks in the late 80’s. Then Electrolux bought them and, that was the end of that as the bean counters tightened their grip and went for low prices and volume sales over quality products.

It is really, really sad but if you want a good machine that will last for years you’re going to have to look at a budget of at least £500+ and, even at that, you’re on the bottom rung of the ladder for a decent one.

Decent mid market machines, £350 to about the £500 mark.

Most anything under £300-350 simply isn’t worth buying IMO.

HTH

K.

[ruf]

Re: Zanussi ZWF 12070W1 – bearings going/gone?

Thanks for your comments.

I was just asking from the point of view of you guys as you’ll see all makes of machine and be able to say what is better made

I know what you mean about this being related to purchase cost. Prior to this Zanussi we had a Hoover which lasted for 13 years, and it was only in the last couple of years it started playing up with relatively minor parts going until the circuit board needed replacing. The Hoover engineer at the time said that they ain’t made like that any more and more or less said avoid a Candy/Hoover.

We’ve had a response from Zanussi asking for the info I’d already given them – to be honest we were looking at a Siemens in a sale at the weekend and think we’ll plump for that

[ruf]

Re: Zanussi ZWF 12070W1 – bearings going/gone?

Received a reply from Zanussi which after further prodding resulted in an offer of 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of part costs but they wanted me to pay the other 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} plus the associated call out and labour costs to repair. This was not good enough for me. I want to make a claim against them which will need a written estimate from a qualified repair engineer about the fault on the machine/cost to repair it. Is there anyone in the Newcastle Upon Tyne area who would be able to do this?

Thanks

[gandh1]

Re: Zanussi ZWF 12070W1 – bearings going/gone?

it wouldnt probably be worth it. most independant engineers will charge at least £65 upwards. inc vat. and im guessing even then its not guaranteed you will get your money back because at teh end of the day zanussi, like any other company will turn round and say you bought a machine, it was warrantied for 12 months. it didnt fail after 13, it failed after 18 months. you can threaten “not fit for purpose” as much as you like but they have the edge in that they were the terms outlined at purchase and by paying hte money you acknowledged them. im not being harsh, just honest.

you have my sympathy but theres not much you can you do. economics-wise you would be better off pressing for paying the callout/labour and getting zanussi to cover the parts. you would have to remember that you prolly wouldnt get a s.h machine to last more than 18 months for less than zanussis call out so it might be the best option.

dont forget to mention “watchdog”

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