[brian]

Re: Patten or Genuine Spare Parts ????

Good idea !!

[brian]

Re: Patten or Genuine Spare Parts ????

Not sure where you are based….but, the 1603071 are still available from most regional distributors and a couple of nationals…..eg, Masterpart, Edinburgh Components, Seme, Crum and Sons, etc etc.

Cheers

Brian

[brian]

Re: Patten or Genuine Spare Parts ????

😀

[brian]

Re: Patten or Genuine Spare Parts ????

No offence taken – it’s business ! I appreciate all of your feedback and I understand what you are saying.

And my last question…….(honestly !!)

What price would you consider reasonable, per issue, for the Partfinder disc in it’s current format ?

Brian

[brian]

Re: Patten or Genuine Spare Parts ????

I’d just to like to thank you all again for taking time to reply.

Just to answer a few comments –

Eastlmark – I’m not sure why you don’t receive any offers. Can you send me a private message with your account number on and I will look into it.

Yes, in the past manufactuers have perhaps “shunned” the smaller account. This was because of costs. Its a lot easier to deal with x amount of regional and national distributors telephoning the office one or twice a week and taking pallet quantities of spares each week. We could not cope with hundreds of small accounts all telephoning once or twice a week taking small quantities of spares each week. (And then there is invoicing costs, collection, banking…the list goes on).

I’m not saying this is right –there is a good argument against this. By the time the spare part is offered to the smaller dealer any initial special offer on the spare has been diluted several times. (Of course, I’ve got to be careful what I say – I’m going to have national and regional distributors on the phone complaining that I’m going to take away their business!!!).

Martin – Yes, I do have an influence on what information is available on Partfinder. There are reasons why technical information is not available on the disc – and I’m sure you know why. What I would like to offer to the tradeas “compensation” is easier access to manuals at a more reasonable price. I understand that this would not be ideal but it’s a start. When and how…I’m not sure yet.

Thanks again. All of you comments are being noted.

Brian

[brian]

Re: Patten or Genuine Spare Parts ????

Thanks again for your replies. Interesting.

[Seriously though, we will buy genuine parts almost every time. with regards to your own spares, we do not get offered any special offers direct from you but depend on the wholesalers. (Check your price of C00023884 fan element for example) Compare that to Electrolux who have a constant list of special prices and even take offers on expensive AEG spares. If you were to mail us with monthly offers we would do far more business directuote]

We send special offers out to the trade accounts every month. This has recently been on offer and has been taken by most of my accounts. It is currently on offer from Masterpart at £4.49 in 2’s. (List is £35.14).

Do you have an account with Electrolux or pay by credit card ??

Regards

Brian

[brian]

Re: Hotpoint BWM12, 1200 spin washing machine Module

I don’t think it’s on the current partfinder as it’s a new machine. It will be on the new disc coming out 1st October.

The module less eeprom is c00093157 list is £58.89.

Brian

[brian]

Re: Patten or Genuine Spare Parts ????

Ah.…………there is a booklet with wiring diagrams etc in, part number 5480021, although it’s not a manual as such. I think information on Ariston and Indesit appliances is not upto the standard of Hotpoint lines. (I think we are currently updating them).

Electrolux do not have their own “in house” service force and thus supply their network with technical information via the disc. As you know technical information is “the crown jewels”!!

If a list of all of the manuals was available to the trade with a price of approx. £4.50 inc vat. Would they be of interest ?

I am currently looking at the pricing of spare parts, distribution and delivery plus the availability of technical information to the trade. I need to reduce the number of Merloni machines that are BER due to lack of information or the cost of spares. (Again, selfishly, increasing the sales of spare parts) I also want to increase the sales of genuine spare parts against the patten alternative.

As I understand most engineers now will base the price of the part on the job and not try to get list – is this true….??

Brian

[brian]

Re: Patten or Genuine Spare Parts ????

My Pc’s gone insane !!!!

[brian]

Re: Patten or Genuine Spare Parts ????

Thanks for your prompt replies.

As a business we a constantly looking at ways to increase the sale of genuine spare parts. (Selfish, I know, but that’s what I’m paid to do!!) Unfortunately there are a number of factors affecting this….

1) The actual cost of the spare part. (Some of the new modules and boards are very expensive)

2) The cost of a replacement appliance is often cheaper than the repair itself.

3) Lack of technical information available to the independent engineer. Machines are becoming more complex.

To question some of your earlier comments –

Pricing

Some of the new modules and boards are very expensive. And yes, the repair is not going to be viable when the part costs £80 +

How many jobs are you missing out on per week because of this ??

Patten Parts

How much more would you pay for the genuine part over the patten ?? Or, would you just fit the cheapest ?

Technical Information

The price of the Partfinder CD is £65.00 for 6 months. If this is too expensive (please be aware that a lot of time and money is invested) what price would you be prepared to pay ??

Service Manuals are available for all of our appliances. Most are list less discount. The list is around £13.00. Would you buy these if they were cheaper ? If so, what price would you be prepared to pay ex. Vat ?

Thanks again.

Brian

[brian]

Re: Patten or Genuine Spare Parts ????

Thanks for your reply.

What percenage of patten spares would you fit compared to genuine ???

Thanks

Brian

[brian]

Re: how does the water softener work on a dishwasher?

You all may be interested in a product available from Hotpoint, which is sold direct to the consumer via the internal sales desk, Hotpoint engineers and to the independent trade via the usual distributors. It is an excellent “cross sell” for the independent engineer. (In a hard water area or course).

The product is called Calblock and it fits all dishwashers and washing machines. It is screwed on between the inlet pipe and the inlet valve.

Details are………….

Magnetic Water Softener “CALBLOCK” Part Number C00089789 List Price £19.99

Eliminates hard water problems by impeding the formation of lime scale deposits on the internal Washing machine and dishwasher parts.

Hard water promotes an elevated use of detergents for crockery and clothes with notable environmental harm.
The pipes, the main washing area and above all the electrical resistance with lime deposit encrustations shorten the life of the appliance and causes energy waste:

The benefits of using Calblock are….

The wash and the rinse cycles are faster thereby saving on water and electrical energy.
Clothes and delicates last longer with decreased use of detergent.
Crockery and glasses are devoid of lime scale stains.
The basket and tub are devoid of lime deposit encrustations.
It permits to reduce salt, softener and rinse aid use.
CALBLOCK guarantees a whiter and softer clothes wash cycle, as the lime crystals no longer adhere to clothing fabrics.

HOW IT OPERATES

This method of water treatment is classified by the Health Ministry (D.M. no. 443 of the 21/12/1990) as PHYSICAL SYSTEM in as much as it eliminates lime deposits without the need for filters, chemical substances or various additives.
The water conditioning occurs via the continuous action of the strong permanent magnets that decompose (cold method instead of hot method) the lime carbonate molecules into ions, so that, with the heating of water, the formation of lime carbonate known as ‘calcite’ which is responsible for lime deposits no longer takes place.
On the contrary a new crystal ‘aragonite’ forms. Where calcite deposits gave form to obstinate and difficult to eliminate encrustations, aragonite remains dissolved; it does not deposit and is expelled with the water flushed from the system.The PHYSICAL TREATMENT OF MAGNETIC INDUCTION does not modify the water’s
biological composition and intervenes exclusively on lime carbonate molecules.
It is harmless, as it contains no additives, chemical products or harmful substances.

No maintenance required.

[brian]

Re: ‘Nedis’ Pattern Spares

Dutch…..but with offices and distribution outlets across most of Europe.

Bigger in brown goods accessories than white goods. Mostly patten spares.

[brian]

Re: Hotpoint WM Series Armatures OBSOLETE!

The only armatures left in our warehouse are the 161498B’s.

There are still a few of the others knocking around in distributors warehouses.

[brian]

Re: Hotpoint T-dryer,TDL30 Belt Replacement

There are two belt tools available from Hotpoint distributors.
Part numbers and list prices are….

5600241 WMA Vogue 2 Washing Machine Belt fitting tool List £17.30
5600178 Tumble Dryer Belt Fitting Tool List £11.70

Full instructions come with the tool.

They are very,very useful.

[Author]

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