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Re: ‘B’ grade hotpoint washers sold as ‘A’ grade on internet
At first I was assuming the same thing as put forward by cessna, that Fires and Cookers purchased ‘B’ grade goods and sold them as ‘A’ grade online. However, I was surprised to receive another email subsequently from Indesit which implied that the washing machines were ‘A’ grade goods all along.
The content of the email from Indesit is reproduced hereunder for reference.Paul from the Gas Superstore has asked me to confirm to you that your Washing Machine is in fact an “A” Grade New Machine and comes with a full 12 months manufacturers warranty from the date of Purchase.
I will get a letter out to you on headed paper early next week.
If you should have any concerns or questions please contact our customer services department on 0870 442 7665.
Regards
Kevin Foley
Field Support Team
The Indesit Company
EXT:- 3236It was very puzzling and would seem to indicate that somehow Indesit was involved in the sale of the substandard goods!!!!!!!!!
Re: ‘B’ grade hotpoint washers sold as ‘A’ grade on internet
👿 Many months have now passed without any word from Hotpoint and/or Indesit in UK. I think it is high time to pass the problem to Indesit HQ in Italy to see if the company is able to assist in the interest of good public relations………I wonder!!??!!
Re: ‘B’ grade hotpoint washers sold as ‘A’ grade on internet
Many thanks for all the useful comments……..I shall consider writing to Indesit in Italy directly in the meantime!! 👿
Re: ‘B’ grade hotpoint washers sold as ‘A’ grade on internet
I wonder if anybody out there has had similar experience with Fires and Cookers and/or Hotpoint/Indesit? ❓ 😕
Re: ‘B’ grade hotpoint washers sold as ‘A’ grade on internet
Promises, promises……….still no written words from either Hotpoint or Fires-Cookers!!!! 😡 Should dishonesty be tolerated these days ❓
Re: ‘B’ grade hotpoint washers sold as ‘A’ grade on internet
🙁 There is still no confirmation forthcoming from Hotpoint and Fires & Cookers although they promised to do so over a month ago. So what is preventing Hotpoint from confirming that the washers are ‘A’ grade machines? I wonder !!! ……………
Re: ‘B’ grade hotpoint washers sold as ‘A’ grade on internet
Maclee wrote:
Don’t struggle with this yourself…… get some help with it, that’s what Trading Standards are there for, (and what you pay council tax for!).Lee
😛 Many thanks for the advice. Had already contacted Consumer Direct and BBC/watchdog. Fires-cookers’ response has been quite positive in the last 24 hours………..
Re: ‘B’ grade hotpoint washers sold as ‘A’ grade on internet
Martin wrote:
cast wrote:
To date, I have not had any satisfactory explanations from them. We are still waiting for Fires-Cookers to replace our ‘B grade’ appliances with ‘A grade’ as we had paid for…………….Where , either on their website or in the paperwork you were supplied, does it state you actually purchased ‘A’ grade appliances?
From ‘terms and conditions’ on Fires-Cookers.co.uk website, clause no. 20 stipulates ‘All items carry a minimum twelve months parts and labour guarantee issued by the manufacturer.’ This is contrary to the email reply from Hotpoint which states that ‘according to the model number shown on your picture, this is a ‘B grade’ appliance. ‘B grade’ appliances are sold from our Factory outlet store and are called ‘B grade’ because there is some kind of damage to the appliance. B grade appliance do not come with a guarantee.’ For this same reason Hotpoint’s serviceman refused to carry out any repairs under the guarantee. If one buys anything on the internet from a reputable merchant, one expects to be given top grade product unless it is stated otherwise on the website. Do you not think so?
