Hi, Thanks for your reply, just spoken to my partner the actual issue is that the machine seems to be stuck on the first phase of the washing cycle. It feels up, the water goes round and round but the cycle does not progress. We have tried different programmes with the same result. On the board there are signs with lights next to them showing the different parts of the cycle, the light normally ‘moves down’ as the cycle progresses but this time it stays on the top sign.