[DavidW07]

Re: ISE10 1607w in the house!

Hi K.,

Many thanks for the quick response. I appreciate your point about all the facts and understand you appear cross. However, I did write my message after considerable frustration which has been going on for over a week. Yesterday I called on 5 occasions (as I’d not had my call returned) and it was picked up twice. Today I’ve called more than a dozen times and no one’s picked up.

Next, regarding the tumble dryer. Firstly, as it’s such a critical matter to have it fixed when placed on a washing machine, then surely you should make this clear when the manual states simply ‘The washing machine can be positioned beside or under a tumble dryer. (B. Freestanding)’.
Secondly, it is fixed and placed on insulating rubber pads. It cannot fall off and is therefore safe. Thirdly, the noise made by the spin is from the ISE as, when you place your hand on the side of it, it stops resonating and the decibels drop to about 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}. When you remove the tumble dryer, the noise level only drops fractionally as the ISE then has a different resonant frequency but the level drops further when you once again place your hand on the left side panel. Lastly, with or without the tumble dryer, we cannot use it at night on Economy 7 (as we have with our previous AEG and a Zanussi before that – both with a tumble dryer stacked) as it keeps us awake.

We do want to reject the machine because of how noisy it is, clear and simple. We would love to think we’ve got a rogue one and, if there was the possibility of listening to another and found it was OK we would be more than happy with a repair or replacement. We only rejected it when the engineer and ISE office said it is how it is.

Lastly, apologies for the misunderstanding about the phone calls. As I said above, they are not always picked up and not at all today. Last week on Tuesday and Wednesday I called a number of times and there was no pick up. On Thursday there was and on Tuesday this week but I would have expected it to be better than that. At one point I even began to suspect ISE had gone out of business and was relieved it hadn’t.

Anyway, what can I do? I sincerely believe this is an genuine attempt to give you all the facts fairly. I still have a very noisy £900 machine. I’m very happy to take this offline so would someone call me?

Dave

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