[DavidW07]

Re: ISE1607 Noise With Zanussi Dryer On Top

Helpful advice Ken. We’ve been using E7 for years and maybe it doesn’t make as much sense as we thought.

I’m not sure I altogether buy the ‘appliances on at night’ argument as so many have to be on – fridges, freezers, boilers etc – though there does seem a bit of evidence (Hoover) washing machines can cause fire.

I guess the start delay button matters less now.

Still undecided on the new machine.

Dave

[DavidW07]

Re: ISE1607 Noise With Zanussi Dryer On Top

Thanks Jaunty.

Miele W5740

I’ve had a very good look at this one. According to John Lewis, stacking is not a problem. The warranty is great. There’s only one thing…

Weirdly, there’s no start delay on this model (negating the Economy 7 possibility), though there is on their models positioned either side in price. However, the others are only given a 5 year guarantee.

Otherwise …

Dave

[DavidW07]

Re: ISE1607 Noise With Zanussi Dryer On Top

THEN WHY NOT GO FOR AN ISE 1607……

At least then we can get back on topic as it were.

Mmmm.

Seriously though, I was really looking forward to getting the ISE. I like the business model – Service Engineer supported and all that. I’m no real fan of the corporates and was reluctant to go the Miele route having read many of the postings on this forum. It’s just a real shame about the things mentioned earlier in this thread. Next preferred option is John Lewis as a vendor, mainly because of their excellent customer service. I know I’ll likely have to put up with poorer reliability but this has to be traded with peaceful nights in order to benefit from the electricity cost saving.

I’m really interested to see what those in the know recommend in addition to ISE.

Dave

[DavidW07]

Re: ISE1607 Noise With Zanussi Dryer On Top

Hi Bazza500 & Jackal,

Thanks for the heads up.

What do you recommend? Needs to be quiet, stackable, decent warranty and max £1,000.

Dave

[DavidW07]

Re: ISE1607 Noise With Zanussi Dryer On Top

Hi Quickwash,

The ‘off topic’ was very entertaining…

We’re looking at a Panasonic NA-168VX2WG from John Lewis -£539, free delivery and installation. They’re doing a free 6 year warranty offer. Don’t know a huge amount about them but (I work in TV production) I’m always surrounded by other Panasonic machinery and they’re excellent on the whole.

Thanks for the interest

[DavidW07]

Re: ISE1607 Noise With Zanussi Dryer On Top

Anyway…

… back on topic… ❓

Just to be fair to ISE and to make sure you get all the story, a courier company called this morning and the machine is being collected tomorrow (21st). I then called ISE, got through 1st time, and it was confirmed a refund is being processed today. All good and thanks .

Dave

[DavidW07]

Re: ISE1607 Noise

We mostly use ours at night to benefit from cheaper electricity. To avoid being disturbed, we use the timer to start both the washer and dryer well into the wee hours. I have woken up once of twice and struggled to identify the unfamiliar noise, but I wouldn’t have said either are particularly loud and I’m certain that they don’t wake us up.

We have done the same for many years. This is why this particular machine is the problem. Thanks for the suggestion though.

[DavidW07]

Re: ISE1607 Noise With Zanussi Dryer On Top

Thanks Oliver.

[DavidW07]

Re: ISE1607 Noise With Zanussi Dryer On Top

Hi K.,

Thanks. I think it’s best to deal with this offline. The office has my email address and two contact numbers.

Regards,

Dave

[DavidW07]

Re: ISE10 1607w in the house!

Hi K.

Could you let me know what your position is within ISE?

Dave

[DavidW07]

Re: ISE10 1607w in the house!

Hi Shady,

Thanks for the tip.

As it was installed by an appointed ISE installer a month ago and re-checked by an ISE engineer this week I have to assume it’s correct. I’d be reluctant to fiddle and really, it shouldn’t be me having to sort it surely? As I sit here typing, I’m listening to a spin (1200) and the banging’s back – drum against case I think. It’s washing a single summer duvet…

Regards,

Dave

[DavidW07]

Re: ISE10 1607w in the house!

Thanks all for the replies. Appreciate all the points. The installation was done as arranged by ISE and is in a position that’s housed a washing machine since 1994, dead level on a concrete floor so we know that’s not a problem.

The Miela was spun with a load though not plumbed and I’m sure the comparison was not scientific.

I guess the biggest issue remains that, stacked or unstacked, it’s very loud and can’t be used at night when our electricity is less than half price. Our main comparison is our previous AEG which was considerably quieter, lasted 9 years but gave up the ghost in November. Mind you, it was only £360.

The communication thing is a worry. Yesterday I began calling ISE at 2.30pm and regularly called until 5pm and the phone wasn’t answered once and there’s no answerphone. Last week, when I was frustrated not being able to speak to anyone on Tuesday or Wednesday I sent an email which was never responded to. Finally, when exasperated with no communicated action I used this forum, I’m the one who’s told off, justifiably in some instances but no acknowledgement or apology in any of the other areas! This makes me very nervous.

Come what may, we do need to stack the tumble dryer and that was a condition of sale, fixing kit or no, and it seems clear, despite everything, that’s no longer an option hence the need to reject it. So, we’re still waiting on that phone call…

Incidentally, you’re right. The engineer was very good and sympathetic.

Dave

[DavidW07]

Re: ISE10 1607w in the house!

‘Fraid so. It’s like the left side panel behaves like a sound box. I don’t know, may be a couple of sound-deadening strips were missed off or something. That’s the sort of thing that would make a bit of a difference. The drum does move laterally an awful lot which doesn’t help and, if there’s not a full load, it sounds like it’s banging on the chassis when spinning.

Take your point about about metal construction making more noise. I just think this is a bit too much.

Dave

[DavidW07]

Re: ISE10 1607w in the house!

BTW, thanks for the response Quickwash. I have been suitable reprimanded on the stacking situation. However. It’s no longer stacked and still a noisy beggar. We previously had an AEG which was much quieter We’ve not ventured to the 1600 spin because the 1200’s such an issue. I still suspect we have a rogue machine.

Dave

[DavidW07]

Re: ISE10 1607w in the house!

Hi Ken,

Again, thanks for the swift response. It is reassuring. Just to save too much typing I’ve made some responses below just to make sure we’re on the same page.

Hi David,

The phones are extremely busy at this time of the year and there probably has been calls missed but I can’t believe it’s that many.

Understood. I was told yesterday that there’s only one person manning the office and if a second call is made it’ll just keep ringing. Maybe I’ve been unlucky with that.

Over a week, I thought the engineer attended this on Tuesday this week? Two days isn’t a week.

I called the Tuesday the week before with no pick up, then the Wednesday with the same result but, after a couple of goes, it was picked up on Thursday. The engineer came on Tuesday this week but said he’d not been notified until Monday lunchtime, in which case he was very responsive but maybe it took a bit too long to receive the notification. incidentally, he was very good and undertanding.

The call will get returned as soon as someone has the information that you require. Calling back without answers is fairly pointless and, so far as I know, you were called back on Tuesday.

No. I made the call on Tuesday. I’ve not been called back at all.

All the machines are the same, swapping it will make no difference at all.

On noise levels, please read this article

The manual for my car says I can put a roofbox on it. It doesn’t say that you can’t open the sunroof or that you’ll get wind noise from it when you put one on. It is generally accepted that people will apply a bit of common sense and realise these things.

But it probably does say you have to use fixings?

However, I’m suitably reprimanded but, in more that two decades of having a stacked machine, this is the first time we’ve had a noise problem made worse by the arrangement. In any event it remains far noisier than previous machines.

The manual is also written from the point of view that, you can place an ISE dryer on top of it, we cannot state that any other random dryer can be stacked and it is simply not possible to test every single potential combination. You will note it also doesn’t state that you can stack any old dryer on the top of the machine or, anything else either for that matter.

I think we can both learn as lesson from this – I should use more common sense and you should update your manual to make matters clear. A simple phrase such as “Stacking kits should be used when placing a tumble dryer on the washing machine. Not all tumble dryers may be suitable.” would have been sufficient for me.

What you’re doing is placing a load on the lid that the machine wasn’t designed to take, that pushes down on the lid incorrectly and makes the panels touch. Vibration and rattling will follow thereafter.

Rubber pads will maybe stop the dryer from scratching the lid, might even insulate the noise very slightly but they won’t stop the dryer from toppling if the balance is wrong. That’s why the ISE dryer has two security brackets that securely fix the dryer to the washer, as do most all stacking kits.

The engineer reported that, with the dryer moved, there was no noise.

Simply not the case I’m afraid. As previously stated it’s noisy with or without the dryer. I still suspect I might have a rogue machine. It is seriously loud.

We are trying to sort out an uplift for you but, at this time of the year that is incredibly difficult due to the sheer volumes as I see this as the only solution. However, you have to understand that we don’t have resources stood about waiting at this time of the year and we have to organise these things days in advance.

Understood and appreciated.

I would also point out that you may well have this problem with many machines now due to the fact that they no longer will often have a solid lid like machines of yore because of increased drum capacities. So, even swapping brand may well not solve your problem.

I’d really prefer not to return this. I did lots of research (particularly on this site) before making the choice and it ended up between this and a Miele (which I have listened to in John Lewis and it’s far quieter) and took from the comments the ISE is best and I really like the concept of it being service engineer supported. It also seems successful so I doubt my dodgy one will harm much. Just disappointed and hassled and I really didn’t want a Miele!

And, I’m quite happy having this conversation in public because, at the end of the day, this is no fault of ISE and no fault of the machine.

Fair enough. Just don’t like complaining publicly if my case is specific.

K.

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