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Re: Zanussi zwd1680 – Fire Hazard?? Help please!
After having spent £70.50 for Service Force on Saturday, the customer care team asked for another £270 as ‘contribution’ towards a new machine! Not quite the sum I had in mind. The care team said there was no room for negotiation – that or zip! I said I would look at my options – one of them being trading standards, another a private testing of this machine to find the cause of the nigh-on combustion – all said very calmly and innocently. I said I would come back to them regarding their offer. 3 hours later, Electrolux phoned and offered a brand new machine FREE!! This is the upgraded model (my 1680 no longer in production). Problem solved. I genuinely belive that they ARE concerned about this machines safety. It may just be that they can trace that I have been brand loyal for the last 27 + years and I am exactly the kind of customer who should be looked after. Whatever, however, still the right result!
Re: Zanussi zwd1680 – Fire Hazard?? Help please!
Just a short addendum: Service Force ‘phoned today and offered a free repair (drum, casing, gaskets etc) or maybe can negotiate a ‘contribution’ towards a new machine – this without my even putting in a complaint! I think they are more concerned with the safety of this machine than at first thought and I am waiting to hear what my ‘contribution’ means in real terms. Maybe there is something to being ‘brand loyal’ after all!!
Best regards – DRe: Zanussi zwd1680 – Fire Hazard?? Help please!
Hi K. Thanks for your response – I found the article you linked me to quite an eye-opener! Unfortunately, I live in a very small house – so no room for individual appliances, added to which I don’t have any radiators (stupid ‘warm-air’ heating!) AND a north facing garden so clothes don’t dry out there until the end of May onwards!! So, in short, Yes! I need a washer dryer. Methinks we need to start petitioning about the colossal environmental impact that the whitegoods industry is having by not making appliances that last as a deliberate policy. Oh Well, I’ll get off my soap-box but thanks for everything! D.
Re: Zanussi zwd1680 – Fire Hazard?? Help please!
Thanks for all the advice. I understand all you’ve said and take it on board – as you say, what could the engineer have done to cause the problem? My original question though has not been addressed on whether this machine is ‘safe’. When I voiced my concerns to the engineer he said to only use the machine if I was in the house and not to ‘pop out to Tesco’s’ during use………..this does not sound as though even he is fully confidant about the safety of this appliance!
I have always been a Zanussi devotee – my last machine I had for 17 years – with a pump failure after 15 years was all to note, I gave it away as I needed a washer/dryer and am horrified to find that this is the most expensive Zanussi and only lasts 2.5 years! The lady at customer services declared that these machines are only built to last 5 years nowadays!……….if that is how Zanussi is now then I will not be buying them again.
New question: What, currently, is the most reliable brand? And is it worthwhile to always purchase the extended warranty? Any advice?Thanks K for all your help – Devillish
Re: Zanussi zwd1680 – Fire Hazard?? Help please!
I hear you – but surely the fact that there was no problem (apart from a blocked condenser/E20 fault) is of significance? At the time of the smoke pouring out of the top is when steam started hissing out of the side, I assume when the hole appeared? I’m not saying that the engineer caused it exactly, just that these problems were not there before his visit. A free repair is the least I would expect.
Re: Zanussi zwd1680 – Fire Hazard?? Help please!
‘Fraid not! I am hoping that Zanussi will now replace this machine as I feel it is dangerous. However, not everyone is pleased with Zanussi customer services so I doubt I will get help.
Re: Zanussi zwd1680 – Fire Hazard?? Help please!
I have re-read the engineers report and he has written “Checked over and found the tank has melted where the wash element sit. Need to speak to Tech about fault” and then states ‘Part Two’ – “There is a small hole in the tank! Where the heater sits/never seen this fault before”. As mentioned, the hole in the tank was not there before his visit as water would have been leaking in use – and he agreed that the ‘meltdown’ would have been seen or smelled if it had been doing this over a period of time as he originally stated. Incidentally, I refused to sign the work sheet as the report makes it sound as though these faults were pre-existing conditions and I feel strongly that they weren’t. This probably does no good but I feel that I have an unsafe appliance now and that nearly setting my machine ablaze, and just putting some mastic over the hole in the drum, is not a satisfactory way to leave my machine as ‘safe to use’!!
Re: Zanussi zwd1680 – Fire Hazard?? Help please!
Hi Kwatt – thanks for your effort to help! The burning/smoke was caused by the heating element in the washing machine coming on at the same time as the heating element in the tumble dryer – according to the engineer, who was from service force. The ‘hole’ was caused by the melting of the drum casing – not any foreign object – and the warping to this plastic drum casing has not impeded the drums ability to rotate so is still usable. This hole is on a small water tank (?) at the bottom of the plastic casing in question. The engineer later said he did not know what caused this problem – and tried to replicate it in further tests, but couldn’t. From my point of view, that is a problem as if it happened once – without explanation – it could happen again. Sorry for the lack of concise details but I am one of those people who try very hard to follow the engineer showing or telling me what has occurred and find the ‘jargon’ very confusing! I would appreciate knowing if any of this makes the situation clearer! Regards – Devillish
