Forum Replies Created
-
Posts
-
Re: Hotpoint, arrrgggghhhh!! What are my options??
Thought i’d better report on exactly what was up with this machine (too excited earlier).
Turns out that the Heater (dryer) was replaced at the beginning of the year, and the reason for it blowning so many boards.
One of the bolts wasn’t tightened properly, and as the heater is above the module, the water would leak straight onto it, ka-boom another fried module.
To re-cap:
We had a new pipe (from soap drawer) which took 8 engineers to work out. This kept resulting in flooding, and the destruction of the first 2 modules and front panel.
We had the door seal come away from the drum which took 2 engineers to find, and the destruction of another module and front panel.
And finally, the heater (dryer) not being tightened properly which took out another 3 modules. I think we have been lucky to have kept the machine going as long as we did with this fault.
And to top it all off, this has gone one for exactly 1 year (bar a few days).
So to be fair, its the water leaking thats caused the modules to self destruct and not the modules themselves (thought id stick that one in 😉 ) and appears that this was the main fault all along. As to the new wiring harness, motor and all the other parts it didn’t need, shisshhh.
Still won’t be buying another Hotpoint or Merloni machine though.
Thanks for everyone who has repsonded to this thread and offered advice. We got there in the end.
DH
Re: Hotpoint, arrrgggghhhh!! What are my options??
😀 😀 😀 😀 😀 😀 😀 😀 😀 😀 😀 😀 😀 😀 😀 😀 😀 😀 😀
We’re getting a new machine, we’re getting a new machine!!!!
Yes we are, yipeee
Im looking at a Bosch, but which one?
I’ve spotted both of these:
Bosch WAE2446SGB
Bosch WAE2446BGBWhich appear to be the same machine but one is silver and one is black.
However, I have seen this one also:
Bosch WAE2416S
What do people think about these? And would I be better off going for the cheaper one?
What about if we still wanted a washer/dryer? Are we going to be better off with a Bosch?
Something like:
Bosch WVD2452
Or will I be back to square one with all the problems associated with washer/dryers?
Indeed are these wise choices at all? Would I be better looking at AEG, Zanussi instead? What about smeg?
Just want something which isn’t Hotpoint/indesit etc etc
Any advice would be appreciated.
Cheers
DH
Re: Hotpoint, arrrgggghhhh!! What are my options??
Not on your nelly helo, never ever ever.
I’ll have a check on my policy tomorrow and report back what it says helo as im intrigued now.
My other half reminded me tonight (which I had to chuckle at) that one of the engineers even blamed her for the way she used it. Really, and how does using the machine in a certain way manage to equate to the self distrcution of the module.
Its simple for both me and her, you turn the dial to program ‘f’ you put the tablets in the drawer, and press the go button. Where amongst all that does it constitue to the vandalism of the module (6 times)?
Disgruntled_Hotpoint
Re: Hotpoint, arrrgggghhhh!! What are my options??
Can I just say that all I have asked is that someone takes responsibilty regarding this frankenstein of a machine. Twice it was referred for an exchange with Hotpoint themselves, twice it was rejected.
Surely, as quoted previously, theres a point where you have to call it a day. So far I know that the best part of £900 has been spent on this machine, and yet it still won’t last for more than a month. The machine only cost us £350, so wheres the sense in all of this?
Yes i know its down to D&G to replace the machine (which they’re quite willing to do, as long as the engineer says that there is a fault). Unfortunately last time the engineer visited he could find no fault and as such it was deemed as a working machine which didn’t need replacing.
So in my mind, I find it is actually down to the engineer who has the final say (is it broke or is it working, hmmm) and many will agree the ball is in the engineers court over this. Some will also disagree over it, but hey thats Merloni all over, no-one can make up there minds.
We are also measured on how many appliances we exchange for any reason so it isn,t the easy option for us.
Nice one kiddo66. Really sums up Hotpoint in one sentence. Lets think of ourselves and not the customer who has endured 12 months of visits and breakdowns (most of my holiday spent waiting for engineer visits this year). As long as im alright jack. But your also saying in that sentence that you are measured on how many appliances you exchange, but then you come on here and say its nothing to do with the engineers, arrgghhhh!!! So what is the truth in all of this?
I do hope people read this post in future to see what sort of great, cough, service they will receive with Hotpoint/Merloni. I have a feeling this post will not die a death and indeed, my other posts on other forums has sparked a real debate about all of this, and boy is it getting around. You think this thread is long (4 pages) shissshhhh.
Any chance of making this a sticky just so other people can appreciate Hotpoints wonderful attitude to there customers? Oh, and I’d like to award Hotpoint Customer services with the best in class award, for the worst customer experience ever ’cause no other company has treated me like this in the whole of my life’.
Future customers of Merloni, you have been warned.
As previous, I await the flak attack.
Disgruntled_Hotpoint
Re: Hotpoint, arrrgggghhhh!! What are my options??
Hi Kiddo66
I have spoken to D & G this morning who told me to get the engineer out (again). He is to do an asessment on the machine and to call D & G whilst he is there. They will then decide on the appropriate course of action on the phone (but it doesn’t involve another quick fix).
Apparently D & G will only replace a machine if its deemed necassary by the engineer? So who will actually athorise a replacement? According to you its D & G and according to D & G they will only persue this if the engineer says so? Someone must have to take responsibilty on this as Im am so fed up. To be fair, D & G have no problems with replacing the machine as long as it is actually broken (burnt out module points to broken in my opinion) and the engineer confirmes it is broken. So it appears the replacing of a washing machine falls both into the engineers hands and D & G afterall. But the problem comes when all Hotpoint wants to do is replace the parts (as already pointed out, if the parts are avaliable then they will be replaced). My point is, just how many times does a machine need its parts replaced (when does it become beyond economic sense to replace more parts to last 30 days?)
You point out the the machine is 21 months old, 8 of those months its been out of action and you say that if it were your patch then this wouldn’t have happened (i have a funny feeling about this). Yet you say you can’t authorise a replacement? What would you have done different to the umpteen engineers who have visited (i think i counted around 8 different engineers)?
As I have already pointed out, you can throw as many engineers as you like at it, but if the machine is poor quality in the first place then you don’t have a hope in hell in sorting it out whatever you try as its the machine thats at fault. Im not the only person who has had more than 5 new modules believe me, but is this down to the engineer or cr$p parts?
By the way PM sent.
Disgruntled Hotpoint
Re: Hotpoint, arrrgggghhhh!! What are my options??
Hi Kwatt
You have said exactly what I was trying to say in in my post above.
If the machines were built to last then I wouldn’t be calling out the engineer and so wouldn’t be on here asking for advice.
Disgruntled_Hotpoint
Re: Hotpoint, arrrgggghhhh!! What are my options??
Well, well, well.
What do we have here then, hmmmm.
Just though I’d pop on to see if things had progressed with this thread and look what I find (im still hiding in the background).
Now, kiddo66 you wouldn’t be the same engineer who has visited me at some stage would you? Just all sounds so familiar, what with all the praise for the aqualtis, not many problems with it? Hmmmm! Ok, you may not be one of the engineers (out of 15) who has visited me, but whether you are or not just read on.
Lets get back to the story shall we.
The engineer turned up on the friday, and lo and behold couldn’t find a thing wrong with the machine this time. Apparently they had changed the software in the machine so that it spins for 5mins when its on a dry cycle so it appears its washing, fair enough I’ll go with that one for now. The disco lights display never happened whilst he was there either. Now the observant people amongst you will probably guess the rest of the story from here on but im going to tell anyway.
Ok, so no new washing machine after all as he couldn’t fined a problem with it, we just weren’t informed there was a new software update which affected the drying cycle when the last engineer visited.
So I speak to D & G and we agree to allow 30 days to make sure the machine was working properly. Fine the machine works for exaclty 34 days with no problems at all (yipee)Ah, did I say 34 days, boooooo, ’cause on day 34 it caught fire and blew up, yeahhhhhhhhhhhhh.
Being cynical here, but as kiddo66 has sung the praise for Merloni, then Im sure he can put my mind at rest.
Having 5 new modules, a leaking machine god knows how many times (ruined kitchen cupboards anyone), the best electrical light display you have ever seen, bangs crackles wallops galore, 15 engineers, and not to mention the drying side of things all inside exactly 1 year.
Can I just point out at this point that the machine is used maybe 3/4 times a week (we would do the drying but as they have changed the software we don’t trust it anymore), there has never been any bra wires coins etc etc in the machine. Just read back through my posts, most of the problems we have is water leaking (due to holes in the hose coming from the soap drawer which 8 engineers failed to spot, and the drum seal coming away from the drum which took 2 engineers to spot) and shorting out the modules. Where does any of that mention bra wires or coins and I’d like to see a coin punch a mm hole in the hose coming down from the soap drawer. Oh and not to mention the engineer who really couldn’t be bothered at all and replaced virtually everything but the drum and the hose from the soap drawer (i’ll let you make your mind up on this one, but it didn’t fix it). Oh and about your post regarding fixed pricing and spending as much time as needed. Just how much are Merloni willing to waste on a £350 machine that still doesn’t work. Just add up the man hours (approx 17.5 hrs), 5 new modules, new motor, new wiring harness, new door latch, new hose, new heater. Would it not have been cheaper/better to replace the machine? If that had happened then this thread wouldn’t be here, and you wouldn’t be invloved in a flame war with other people who are also fed up with Merloni. Oh, and visit http://www.which.co.uk and see the great reviews on hotpoint from customers of Merloni (maybe not).
Kiddo66, you maybe one of the good guys who visited me, and spent time trying to fix it. But hey, it ain’t the engineer im blaming here its the poor quality of the machine. If it was of better quality then I wouldn’t have to keep calling out the engineer’s would I? And who makes this machine Hotpoint/Merloni of course which brings me nicely on to the subject of this post.
You have tried to defend Merloni, and others on here have disagreed. Now im not trying to start a war, but im sorry to say I have to agree with the other guys here as all you need to do is search the web and read the horror stories there. Doesn’t matter whether its old models or the brand new ones (aqualtis, moon etc etc), you will find a horror story somewhere. So in answer to your post, I wouldn’t buy another Merloni product and thats exactly what I have said on here (oh, and many other forums, friends, family, every tom, dick & harry I could speak to.)
Comet were willing to help if needed, and D & G chased up with Hotpoint regarding this and took action, and would have provided a new machine if needed.
But what happened to Hotpoint customer (i couldn’t give a damn) service? All they wanted to do was keep sending an engineer out at D & G’s expense (nice). No one wanted to help, no one wanted to take responsibilty and twice I was elevated to a new machine only to be turned down.
Ah well, its blown up now and caught fire so lets see where we go from here. And i’ll be talking to D & G not Hotpoint from now, once bitten twice shy as they say.
Anyone wanna buy a slightly used (just over a year) burnt out Hotpoint machine (nice smells by the way, and the smoke detectors work in the house, lol)?
I await the many replys on this subject.
Disgruntled_HotpointThanks guys.
Ok, its comet vouchers/cash settlement then. Go get myself a nice new bosch (in silver) washing machine me thinks.
Incidentally, has anyone ever visited comets auction site? I’ve seen some good machines on there, boxed and unused with transit bolts (wouldn’t touch ’em if they didn’t have the transit bolts in place or they had been used). Some of them seem to just have cosmetic damage, and if I could get one with scratches or dents on the left or right hand side, you’ll never see them. Is it risky buying like this, or could I save some dosh?
DH
You say the WD machines are only an issue when they have the horrid blue lit display?
The one we have at the moment doesn’t have the digital display (its red leds) but look what trouble its been?
So are you saying we could be ok with another WD model (confused)?
Yes I hear you when you say go for another make. I’ve got to wait until the engineer has been on Friday before discussing the alternatives with D & G.
Does one presume the replacement would come from comet as thats where this frankenstein of a machine came from, or will D & G source one for us.
Im pretty sure we paid around £350 for the hotpoint, so what will that buy us either from Hotpoint or another manufacturer pref in silver/graphite (gotta keep the other half happy 🙂 ).
DH
UPDATE…………….
Hotpoint are sending an engineer out on friday to finally write off this machine, yipeeeeeee!
D & G weren’t to impressed with this saga, and have acted on my behalf.
The only downside is that they will charge me the final 3 months extended warranty payments + a £39.99 delivery charge. Still for £69.99 im getting a brand new machine.
I have been told that I do not have to take another WD640 but could actually have one of the washing machines instead which is of similar price.
Im looking at one of the WT models and by the looks of it we can go for the top model for a similar price to the WD640.
Could someone point me in the right direction as to which model to go for, and does anyone know of any that I should avoid/any problems?
Its a pity I have to have another hotpoint, but im hoping that just having a washer will ensure its a bit more reliable, unless anyone can tell me otherwise.
Could some also confirm the RRP of the WD640 and exactly which WT model this would be equivalent too with regards to purchase price (RRP).
Cheers for all your help on here.
DH
Yikes, there does seem to be light at the end of the tunnel.
Can I just say first though that im not trying to turn this into a slanging match, but im really just after advice.
Ok, after reading your post helo, you are quite correct in saying that the numbers printed on the Repair Protection Plan all point back to Indesh!t and so I did a search on Domestic and General and got there offical number.
The person I have spoken too suggested that as the number of repairs is beyond a certain point within the time allocated, they are willing to persue this for me through there complaints procedure. Not only that but they WILL authorise an independent engineer to do the report on the machine FOC and will then decide what action to take as they were horrified to find out that the hotpoint engineers have been out 14 times already in less than a year which obviously costs D & G each time, but hey whilst Hotpoint can get away with it they will (although im not too sure how much longer they will get away with it now)
I look forward to the phonecall with D & G on Monday and will let you know what happens.
DH
Can someone also explain to me why when you contact Hotpoint, Indesit, D & G you always end up speaking to Indesit?
Is there something fishy going on here or what?
Oh and D & G don’t wnat to know as they are only the underwriters for the extended warranty. They will only replace if told to do so buy Hotpoint (indesh!t). And the best bit, they will only honour the warranty if its a hotpoint engineer, they won’t pay if I call soemone else (comet etc etc)
All I want is someone to take responsibilty, is that too much to ask?
Some people would have given up by now, but the more they do this the more determined I am.
Isn’t the internet a wonderful place 😉 😉
adamhornsby wrote:
gegsy wrote:
theres a big sticker on the front of the machine saying
………problems with your machineMaybe that was a warning label 😆
Greg
Hehehe, good one Greg, every Merloni product carries that, not susprising really, the things breakdown within a week 😆 . In answer to the OP what I would do, is demand a refund with a capital ‘D’ with comet or hotpoint and buy a decent machine not anything connected with Merloni company. Failing that chuck, you could always send an email to Watchdog. 😉
watchdog@bbc.co.uk
That’ll make a mockery of Hotpoint.AdamYou’ve hit the nail on the head. I have already written to watchdog, and yes a full refund to enable me to purchase a new machine (ISE) is what im after.
But as I have said, what are my chances and whats the best way to go about this?
From what i have read here already, I don’t think I have too much of a chance of that happening but if I play my cards right I may end up with my wishes.
helo_75
I know your not all bad, just the muppets Im dealing with.
Especially the hotpoint customer service/service centre people and the person I spoke to at D & G.
DH
💡 nice one gegsy 😀
Kwatt…
I have studied that link and something interesting came up:
Goods cannot always be expected to work fault-free. They can break down through normal use. Consumers cannot, therefore, expect to hold the seller responsible for fair wear and tear. There needs to be a fault that was present on the day of sale even though it only became apparent later on, or a mis-description of the goods, or a lack of durability that suggests the goods were not of satisfactory quality to start with.”
The last bit is the part im playing on ‘or a lack of durability that suggests the goods were not of satisfactory quality to start with’ but as you say, everything is stacked against us, but hey you don’t know till you try.
Just curious, but if I have an extended warranty, is there anything to stop me from having an independent look at it whilst still claiming on the warranty or does it have to be with Hotpoint?
At the end of the day, im not trying to make anything out of this we just want a washing machine which were confident in using. All we ask is that we can sit down in the front room and not have to worry that the machine will catch fire, flood the kitchen or decide its superman and does as it pleases. Believe me having blue sparks and several almighty cracking sounds is quite a frightining experience let along the fan unit filling with water as it attempts to wash and dry at the same time, or the huge bang and puff of smoke as it sends itself into oblivion yet again.
DH
