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Re: ACM804/BA Whirlpool Induction Hob
It looks like Boots Appliances/AO have today withdrawn this particular Whirlpool Induction Hob from sale, so if and of you have any of these in stock it might be a good idea to contact Whirlpool or your wholesaler, with a view to returning them.
Re: ACM804/BA Whirlpool Induction Hob
Here’s a quick update for those of you who are interested.
The SECOND replacement hob, that is the third one of these that we’ve had in as many weeks has just put it’s legs in the air and died.
So it does look like there is there a significant problem on this model.
The way to induce the fault is to put a pan filled with water on one heating plate at say setting 4 or 5. Then fill a kettle or another pan with water and put that on one of the other heating plates on setting 9.
Let both heat up until one or the other boils, then remove the one that’s boiling from the hob without switching-off that heating ring. The auto-sensing is supposed to detect the lack of a pan and power-down the coil, but in all three cases that I’ve experienced, when you remove either pan or kettle the PCB goes SC.
Quite an interesting one really.
Anyway, in the hope of avoiding this problem in future I’ve changed to an AEG.Re: whirlpool taking over indesit
Merloni were never much good at anything other than mass producing equipment that in many cases wasn’t much good.
Whirlpool must either have a death-wish or are really desperate to get hold of Indesits distribution and manufacturing network.
I never thought that Whirlpools sub-contract engineers was the best way forward, so let’s hope that by forming their own in-house service base they will improve.Re: ACM804/BK Whirlpool Induction Hob
As I said, I’m thinking of opting for a Bosch or possibly an AEG as an alternative to the Whirlpool, because being left without an operational hob for 13 days out of 30 is unrealistic, and two faulty units in less than a month is madness.
As an afterthought I checked the Whirlpool induction hob retail reviews on Which, only to find that quite a few people have been suffering with blown electronics on their units. This does not bode well for these hobs, more so because of the apparent disinterest exhibited by Whirlpool themselves.
I’ve been in the Trade for over thirty years and I am struggling with this one, so how in heavens name Joe Public goes on when experiencing the same problems I just do not know.
I think the message here must be ‘quickly get your act together Whirlpool’.
Bad products and bad publicity can ruin a company in no time at all.Re: ACM804/BK Whirlpool Induction Hob
Yes I am aware that Bosch have some products including some of their induction hobs made in Spain, but then again Volkswagen do the same thing with some of their vehicles.
I do remember the nightmare when Bosch first produced some of their washing machines out there. The local Bosch engineer used to come in to our service department with his head hung-low, poor sod.
Anyway, this isn’t getting me anywhere. What I need to know is if anyone out there can actually recommend a brand and model number of reliable induction hob? Failing which I will just have to make Whirlpool’s life a misery by continually insisting that they repair or replace this one.Re: ACM804/BK Whirlpool Induction Hob
All the supply joints are spot-on.
I could have sworn that it was a budding design fault, but am ready to believe that certain manufacturers will try to cut their manufacturing costs by using second-rate components.
In my case it simply won’t work because I have been in this business for too long to stand for manufacturers propaganda.
It’s a pity that this has hit the fan as I’ve always believed that Whirlpool were one of the better manufacturers – looks like I’m wrong.
Anyway, I’ve almost made my mind up to swap it for a Bosch, unless any of you ‘insiders’ know of a better brand of induction hob. There must be one currently made out there that is of reasonable quality and longevity.Re: ACM804/BA Whirlpool Induction Hob
You are right, I suppose it was a bit of a daft question really, but only born out of desperation to try and get to the bottom of this.
What determines whether an Induction Hob can replace a standard electric hob is what the power rating of the old hob was. For example some hobs can operate from a standard 13 amp plug socket.
In the case of this hob and many of the new Induction Hobs about today their max consumption level is in the region of 7.2kw, meaning that they require at least a dedicated 32 amp MCB and 6mm twin and earth supply. In this particular case this hob was used in part to replace a dual fuel range cooker, where the hob was gas and a standard 13 amp socket was adequate to power the ovens.
I am now convinced that this particular make and new model of hob must have a design fault on it as is most unlikely that two new hobs would give up the ghost in such quick succession.
I have just found out today that they both failed when there were two pans on the go, one set at 3 and the other set at 9.
The failure occurred when the pan set on 9 was lifted from the hob. These hobs are supposed to have auto sensing, so that when a cooking ring is still energised and a pan lifted-off, that particular coil should automatically shut itself down. In these cases it didn’t shut down, but just popped the pcb. Ergo design fault, perhaps?
