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Re: Please Help with Broken Samsung RS21NCNS
Vicky,
I too was unlucky enough to own an RS21 18 months ago, albeit mine had the water dispenser. Problems began with mine just out of the manufacturers warranty but luckily the retail outlet had added their own warranty in addition as a sales freebie.
I got told problem was a design fault. Freezer doesnt auto defrost properly. Ice builds up behind salad draw in fridge. Fridge begins to smell stale (air not circulating due restricted fan), fan ultimately gets noiseier then fails completely. And if you have the water dispensor it freezes solid. Retail outlet wouldn’t/couldnt fix it within 3 months and so I was given a new replacement a Samsung RSH1.
Allegedly new and improved. 18 months old and its got exactly the same problems 🙁 Its still a rubbish design. Still poor quality and the Edinburgh Samsung service centre is a shambles.
Best response i’ve had is via the Executives Office at the UK Samsung HQ. Warranty covers faulty parts not a well documented design fault. Perhaps suggest they ought to honour a repair?
01932 455000 or uk.execoffice@samsung.com
Dont get me wrong the service will still be rubbish. It’s going to take them 3 weeks to fix my fridge. BUT they will refund me a temporary fridge cost up to £120, and will add a new two year warranty to the repaired unit for free.
Good luck! Suppose next time, like me, you’ll have to avoid Samsung 😉
