[hellobear007]

Re: Brand New Washer Dryer – Strange noise during drying pha

Going to pick that one up tomorrow Dave, it seems to have a lot of good reviews on Screwfix for fixing problems with washing machine noise

Will update and let you know how it goes

Diane 🙂

[hellobear007]

Re: Brand New Washer Dryer – Strange noise during drying pha

Thanks Andy

I actually had the Hotpoint engineer out today who said there was nothing wrong with the machine and that this sound was normal!

Once I get back home Monday I’m going to drag the machine out and turn the fill tap down and see what happens.

Is the shock arrestor easy to fit? I have no plumbing knowledge whatsoever 😳

Pushing for a refund as I don’t believe that level of noise is acceptable but doubtful as to whether this will happen.

Thanks again everyone for your help

[hellobear007]

Re: Brand New Washer Dryer – Strange noise during drying pha

On pulling the machine out, checking the connections to the cold tap etc all were fine. I started a drying cycle and it appears that water is coming from the hose into the machine in tandem with the clunking sound.

I understand that water is needed for the drying process but should be more like a trickle.

Is something amiss with my cold water tap / valve. The pressure.

The video below shows the start of the drying cycle and opening the detergent drawer showing the water entering.

https://photos.app.goo.gl/wZZxeFpUiUzVYYVG3

Thanks again for any help and advice

Diane

[hellobear007]

Re: Brand New Washer Dryer – Strange noise during drying pha

Hi Dave

Thank you for your reply

The clunking / banging noise is coming from the machine as it is pushing water into the detergent drawer.

The noise happens constantly for about a minute at the start of the drying cycle and then about once every 30 seconds.

I disconnected the machine from the drain as you suggested but the noise was still the same, the gurgling sound seems to be coming from the drain hose. However it is the clunking sound that is most concerning. Also my clothes are not coming out dry.

Could the problem be with the water supply (sorry I am not very technical about these things so not sure of the correct terminologies)

Kind Regards
Diane

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