[hitchphil]

helo_75 wrote:go back to the retailer and screw them for everything you can think of

Hello Helo-75 – Gosh nearly 3000 posts are they all the same sort of crass arrogant cross post rubbish then? I can only guess when you got over a certain number you had nothing better to contribute eh?

For the record – product / wife abuse probably contributed to its failure, its 6 years old so am annoyed & will probably avoid Indesit as a brand for the replacement & have thus no intention of ‘suing’ the now bankrupt highstreet retailer for a replacement.

Thanks to others who have tried to help. 😀

[hitchphil]

KWwatt – No! – if you have read the post linked to the consumer rights & law it states the consumer has to prove, provide info to get a replacement & that the Sale of goods act etc is not at all clear cut nor easy to use. My follow up is some examples what often happens in practice & reality that will happen more as consumers clue up & the government / EU bolster consumer rights. I have not screwed anybody over, nor been dishonest, I have only got what the sale of goods act says I can have. Nor did I buy cheap tat anticipating replacement but its a thought I bet others have pursued. How I got ‘customer service’ is open to debate in some cases simply asking was all it took (good customer service often smaller retailers), others some ‘coercion’ e.g. making the offer to sue (large warehouse punter orientated retailers) who often take a belligerent stance or denial of the act. In actuality I have not been to court once. I sleep well when not working late at night like tonight!

All I am saying to the original poster is that if I had two units same design / age (15 months) fail, then I would be back at the supplier asking & giving good argument to have 2 fully guaranteed replacement units & not paying for any repair & I would not take ‘no’ as a reasonable reply. I do not care what they paid or what brand only that I think 2x15month failure is unacceptable product.

Indeed buying consumer goods from a cheap warehouse operation (IKEA & Comet) is often the same goods one buys from specialist suppliers & retailers but with a ~20{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} less £ tag. I have been sold plenty of expensive tat from so called experts & people who know what they sell. I have found that product quality is rarely anything to do with the professionalism of the sales operation.

I say its OK to leverage good after sales service from a retailer knowing the spirit & effect of the sales laws introduced by successive EU & UK governments to get replacement, repair, or compensation when goods don’t make the mark. In particular goods that are higher value/price, ones that we expect should work for a reasonable period of time ~(6+ years). Below 5 to 6 years service, leverage is often not needed a simple honest debate & putting of positions is usually enough.

KWatt – I think you unjustly criticise from a position of ignorance & assumption – vis:

Ikea, denied any guarantee after 12months when it failed aged 13m, then repaired it 8 months later & it failed again after another 13 months, they then repaired it again (9months later) & when it failed 3rd time 13 months later they offered another chair same design with same fault, given I had owned it for 5 years & it had only worked for ~2.5 of them & had the same repair twice, I think 75{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} was fair & is what they offered. They modified the design to correct the failure mode during this time & I copied that design change (moving the release mechanism & changing the angle of the latch sear). I still shop in Ikea for stuff.

Kettler agreed with my mechanical analysis & changed the design to ensure the steering mechanism didn’t come off thus sending ones 5 year old ‘Jnr’ off the pavement into the path of a real car as was my case. They took my defective car away then gave me a modified car & asked me what I thought of the change & I gave positive feedback & design appraisal on it.

For the benefit of the despising, freakish & arrogant Helo75 – YES I EXPECT A £120 TOY PEDAL CAR TO BE SAFE, FOR A GOOD PERIOD OF TIME & TO BE ABLE TO SAFELY HAND IT DOWN TO MY 2 OTHER KIDS OVER A PERIOD OF ~5 YEARS! & just what is hypocritical unethical about this? so pls sod off & take your arrogant views elsewhere.

EFS makes a valid & amusing point ‘Caveat Veditor’ indeed. & I think EFS is correct to observe that retail law is being readjusted to better balance power in the direction of the consumer. Many consumers don’t know the dimensions of quality (let alone the technology) of the goods they buy, so why should they be disadvantaged when buying ‘quality’ consumer goods from retailers that sales pitch up quality when its actually a limited product. Few will bother to ‘do much research’ on a fridge, chair, toy & we all know price Vs quality is not a good relationship indeed I would prefer to drive a Honda Vs a RRoyce anyday if my requirement was reliability (see jdpower).

If the new consumer laws coming soon also stop our land filling up with <6 year old fridges, freezers etc etc then that is also a good thing. Retailers who embrace this change may be rewarded by consumer choice?.

Time to go prove the lads have made a cheap 30 year old airframe airworthy again for the morning run, 300 people are depending on it making a ‘planned arrival’.

I anticipate plenty of crass replies from the likes of Helo75 that are off the subject to amuse us all tomorrow night!

Sleep well if you are flying anywhere soon! you are ingood hands. 😆

[hitchphil]

Re: Two faulty Beko Fridge Freezers both 14 mths old

None the less to the ‘correct’ consumer law etc – Many traders do not / cannot afford to go to court because they simply don’t want judgements against them so will settle privately. Credit is tight & judgements kill access to credit thus the ability to trade properly. Unless they are sure of winning they will often settle – settlement may be repair, replacement, discount or full to proportionate refund. Many simply cannot afford the hassle & often they no show at court but also tend to settle before or settle + costs after. Many larger brand names Ikea etc do not want any ‘formal’ admission of a problem with the goods they sell via a court so for this reason to protect reputation / image will settle privately & not in writing either. Small traders (market ebay etc) can in addition to above operate in 2 ways – stand & have a fair fight because they believe they are right or just disappear. If they have ISO 9001 (check corporate website) then they have a complaint system to manage this that is subject to oversight by auditors thus send copy’s of letters etc to ‘The Quality Manager’ – this can speed things up.

Given you have 2 off same units / make etc (& there may be more ‘evidence’ on the net/ forums of early failures in service for this unit) I think that gives you a credible case for poor merchantable quality of an item that should operate over a reasonable time (6 years). Lets face it less than 2 years service from something like this & I would feel – cheated, 3 = annoyed, 4 = disappointed / get another make, 5 = frustrated, 6 = ho hum, 7 = ok, 8 = fair 10 = good.

My record –

Chair 5 years service – Ikea 75 {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of purchase price as cash credit refund after asking head office for formal summons address.
TV 3 years service – Comet – replacement with next model.
RC toy – Toys R Us – Choice equivalent toy or full refund after 2.5 years.
PC hard drive – Various computer peripheral suppliers – upgrade & replacement after 15 months.
Gokart – Ketler – replacement after 2 years (proved a design fault making them unsafe)
CD player – repaired by supplier after 3 years.
Boiler – replaced after same part failed 3 times each after 2 years.

If you don’t ask you wont win. go for it – its the only way retailers & designers will develop & deliver the quality we expect. 😉

[hitchphil]

Listened using a screwdriver as a ‘stethascope’ No click, just a hum & no mechanical motion just electrical stator hum. Might try replacing the relay as thats diy easy. Thanks for your insight & help.

[hitchphil]

Cheers I am corrected on overload protection inside compressor then. So does your last post suggest that it might be a relay fault? I listened to it last night & found when you turn it on the compressor it hums then stops. Not sure it actually runs its either a very quiet compressor or the motor stator powers up & hums but it does not actually turn over. Does that suggest a more definative fault?

[hitchphil]

Is there an over load inside the compressor? Didnt think there was? thought it may be to do with ‘relay’ bolted on the side.
No refrig leaks.
Can any one tell me how to bypass the relay bolted on the side to test the compressor?
Not paying £180 for new compressor as I can get similar fridge/freezer for £90 on ebay but would pref to fix this if its a simple fault like relay.
Only 6 years old not good to send it too land fill so young! Thanks for reply.

[hitchphil]

Re: Two faulty Beko Fridge Freezers both 14 mths old

If you bought them from a highstreet trader / reputable retailer then the Sale of Goods Act 2002 says that many items whilst only having a 12m retailer guarantee must be of merchantable quality & that includes service life (the act defines a reasonable service life as 6 years) so google the sale of goods act 2002 have a read or contact CitzAdvice then go back to retailer & politly ask for replacement or repair under the act quoting merchatable quality & dont be put off or take no for an answer. I threatened Ikea with small clams court on a 5 year old reclining chair (that would not recline) & they repaired it twice (it failed again becuse of design fault), then paid me £350 back of the £450 purchase cost (I modified it & its ok now!). 6 years is really a minimum service life for a freezer so go back & demand better service.

[Author]

Posts