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Re: MFI DIPLOMAT OVEN
Hi, been reading this thread with some interest as we’ve had something similar just happen, although with the outer glass. We’ve got a ADP0150 and three weeks after installation the glass in the door (not the inner glass) shattered spontanteously.
Extra Care agreed to send another door said they had a policy of no compensation for the inconvenience (take away is obviously much more expensive than fishfingers and potato wedges). A bit miffed but with little other option I asked if the door was an easy replacement job I can do myself (rather than wait for the engineer and incur more cost).
The rep went away to check and came back with detailed instructions as to how to fit the door (which it turns out is incredibly straight forward – nothing more than 2 screws tbh) and told me I’d be fine to do it. I still booked an engineer though just in case.
After the door was delivered an engineer called to come and fit it(I hadn;t had chance to look at it myself) and as I wasn’t available when he planned to come I asked him if it was something I could fit myself. He agreed it was very straight forward and again gave me instructions as to how to do it.
Two days ago I went home and fitted the door as instructed (no offence to anyone on here but its not rocket science – my mum could do it – and I can strip/rebuild an engine; have fitted the kitchen, bathroom; converted the garage into an extension; rewired the house lighting circuit… ) and it worked fine.
Then lo and behold, last night the door goes bang in EXACTLY the same way. That’s TWO doors in less than 48 fitted hours!! And this time, yes, my little girl was right next to the oven as we were baking together (and putting the cake in)!
Rang Extra Care again and got fobbed off once more with a replacement door and when I pushed the matter got put onto a “supervisor” called June. She refused to accept the issue was that glass in two doors had gone in quick succession but instead said it was likely I had banged the first door and damaged it, and that the second door was broken becasue I had fitted it WHEN I WASNT SUPPOSED TO!!! :rolls:
So now I’ve got an engineer coming round next week to “Have a look” but he’s from the manufacurer so hardly an unbiased opinion. And he’ll be able to tell me apparently why both doors have broken.
I’ll show him how I replaced the door and ask him to explain what I could have done wrong that would account for the door shattering (as looking at the basic physics of it I’m dubious if the door actually CAN be fitted incorrectly – its either right or wont shut).
Maybe the first door broke because it was knocked within the first couple of weeks, even though we have a Caravan we go to at weekends and work during the day so only use it once per evening Mon-Thur (maximum used approx 12 times). Maybe the second door went within 48 hours because I fitted the two screws it takes to change the glass incorrectly.
Or maybe MFI are selling cheap rubbish products and hiding behind the “minimum standards” and “how many we sell and how few have faults” to avoid addressing the issue. I’ll see how the engineer visit/third door goes and then approach this with regards to whether the ovens are “fit for purpose” – i.e. is it reasonable to have the glass breaking (and the oven out of use) this often. This is a seperate issue to “safety standards” and they will not be able to answer it with “meets minimum safety standards”.
Hum ho.
