The retailer is not playing ball as they feel Bosch supplied them a fridge which had a manufacturing defect. The retailer also has no more stock of this fridge, which is the only one really suitable for our needs as a large family with a fairly small kitchen. Unfortunately the old one of the same model has been disposed of now, it was still working and probably still would be, but we felt that it must be nearing the end of its life and wanted to pre-empt it breaking down!