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Thanks for all the comments and suggestions. We decided not to spend money on trying to fix a washer that hasn’t been that reliable, so we’ve replaced the Samsung with an AEG. We’ll have to see how we get on with that one.
We were in the same boat, Samsung support said that it was probably the board rather than the motor (which has a 10 year guarantee). We’d already had them out twice under warranty and decided it wasn’t worth the £200 to replace the board and went for a new washer. It looked complicated trying to find another board and make sure we got the right one. I’ve notice that all the new samsungs only have a 1400 spin rather than 1600, unless you spend a lot more, and wondered if it was the week point with the extra power required killing the board.
Thank you for the reply.
It doesn’t spin regardless of load, spin speed or program; not even during the drum clean cycle. I think it trys to spin, since you can see the drum start to accelerate, but then it just drops back to tumbling.
Based on previous experience, it looks like we’re going to be having a new board every couple of years at approx £200 with the call out charge. That’s equivalent to buying a new one every 5 years. We’re at the point of giving up on Samsung and getting a new one. It’s a shame because, appart from the reliability, It’s a good washer.
What manufacturers are the best for tech info and parts availaiblity? I’ve heard good things about Siemens for both of these, but for the spec we want, they’re out of our price range.
