[mumof6]

Re: ISE5 Broken down for weeks and no one seems to care?????

Just to keep this updated – I am still waiting and still using my sisters washing machine plus anyone else that will have me!!

[mumof6]

Re: ISE5 Broken down for weeks and no one seems to care?????

What can I say??

I am now having to travel a 14 mile round trip to use my sisters Creda simplicity and can’t believe the improvement on the washing results! Either my washing machine has been bad a long time or ISE just arn’t that good? I am feeling quite depressed now about the ISE and really wish I hadn’t bought it!

[mumof6]

Re: ISE5 Broken down for months and no one seems to care????

kwatt wrote:

mumof6 wrote:
My washing machine seems to have now completely stopped working and quite honestly I feel very saddened by ISE. I fully appreciate the bad weather but surely nearly 3 months is a bit ridiculous?

Anyway just thought I would update you.

Hi,

Yes, it is ridiculous. I would not disagree.

I also happen to know about this as it was a call that came up for discussion.

It turns out that, before your original post we had no notification of the spares required at all. No contact from the initial report from anyone.

Now, we’re good, but we aren’t able to take action without anybody telling us anything. We only got information at the start of December on what this was actually all about after we chased it up.

K.

Bit confused by this comment as I reported the problem in October and I have an email confirming this???????? Or do you mean nobody contacted you re: what parts were needed after my initial engineers visit?

[mumof6]

Re: ISE5 Broken down for weeks and no one seems to care?????

Thankfully I have not been 3 months without a washing machine (until yesterday) . I recognised that something was wrong when I reported the fault in October (thinking the problem could be sorted before the washing machine went completely – Ha Ha). Although it has been making horrendous noises, holes in clothes, oil marks and not washing well!
Then yesterday it went completely…after I had just washed smelly farm clothes. I then put some towels and cloths in for a boil wash only to find the washing filled up with what looks like the remains of the dirt off smelly farm clothes!! The smell on the towels and the stains are awful and I am now trying to soak them in the bath (thank Goodness they weren’t our tidy clothes)!!
I am now desperate obviously as living in a rural area we don’t have access to late night launderettes, etc (it wouldn’t have come to this if the repairs had been sorted when I initially recognised the problem!)

[mumof6]

Re: ISE5 Broken down for weeks and no one seems to care?????

Hi there
Sorry to disappear like that but what with Christmas, unscheduled early hols for the kids, etc I haven’t been on here lately.
First thing is my ISE5 has still not been repaired……………and have still not heard anything since the following email was sent to me on December 14th (despite emailing again yeterday).

I have had a word with ISE Limited about this. Apparently the problem relates to one of the spare parts that the agent ordered, a new control board. The parts was out of stock before the part was eventually ordered, but, it had come back into stock by the time it was ordered. The shipment of Control boards that arrived were faulty, the replacement order is on the way. Unfortunately it has not arrived as yet, this is due to the massive backlog of parcels in the delivery system. as soon as it arrives with ISE Limited it will be sent by courier on a next day delivery. I can appreciate that this will be of little consolation due to the ridiculous time frame this repair has taken. Unfortunately the mail backlog is causing chaos in Scotland,

My washing machine seems to have now completely stopped working and quite honestly I feel very saddened by ISE. I fully appreciate the bad weather but surely nearly 3 months is a bit ridiculous?

Anyway just thought I would update you.

[mumof6]

Re: ISE5 Broken down for weeks and no one seems to care?????

Thanks for the number I have just been looking for it!!

[mumof6]

Re: ISE5 Broken down for weeks and no one seems to care?????

Hi there

I have been emailing a David Quinn at UK Whitegoods and he seemed to be very helpful in the beginning but seems to have dropped off the face of the earth and is not replying to any of my recent emails.
My apologies if David Quinn is sick or something.
P

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