[NEFF Home UK]

Re: Neff Washer Dryer Door Lock

Hi!

Once the program is ended the door is still locked for around 1 – 2 minutes. We would recommend once the machine has finished is to not touch anything, wait this period of time and you should hear a ‘click’ noise from the electric door lock and this should be free to open!

Please let us know how you get on and if you still have any issues. Please message us directly! 🙂

Thanks
Brett

[NEFF Home UK]

Re: NEFF COMBI OVEN WON’T HEAT UP

geekay wrote:Hi, I have a NEFF C57M70N3GB combination microwave oven. It’s almost 5 years old.

Yesterday when trying to switch it to oven mode it made all the right noises, displayed all the right numbers, but it wouldn’t heat up. Just sat forever making the noise. There is a fan somewhere as it was blowing air as it always does though the fan on the back of the oven was off. The oven light was also off and won’t come on. That might be the bulb and just coincidence that it happened at the same time, or whatever caused the oven to fail also roasted the bulb!

I then tried the microwave function. I was able to make all the settings and it appeared to run for about 2 seconds then it simply switched itself off.

Anyone have experience of this oven (or similar NEFF) and have a suspect for the fault.

Thanks in advance

Hi,

Thanks for getting in touch. We are sorry to hear of the issues that you have experienced with your appliance.

We are not aware of cases such as these however, sometimes this can be a malfunction of the appliance rather than a product fault however, as the appliance is working currently please monitor the situation and if you continue to experience issues such as this again, please call our Customer Care Team on 03448 928 989.

Thanks,
Tammy
Neff Social Media

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