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http://www.unbeatable.co.uk/p_rupr/Sams … 15485.html
Loads of bad reviews… time and time again and again!
If the info was wrong why is samsung UK replacing my goods? They are faulty and i refer you to the bbc watchdog and the many posts over the internet with this fault.
I say this to you.
You agree that I should let you fix it. if i was to have this broken down 3 times in 5 years that will cost me 6 days off and 3x£100/£150 in food. If samsung was to offer this they would not sell any of these. The fridge is faulty. and us as customers are not here to line your pocket with money!
I didnt come on here to slag people off or to take abuse. I made my post for people to get a replacement. 🙂
I spent £2000 on a maytag washer/dryer which i think is a bargan as they do a good job. i spent £1000 on a fridge/freezer if you pay £170 for a washing machine then you do. you can onyl spend what you can.
we dont charge £65 to call out to fix a washing machine so you make loads of money. some of us only get £8 p/h and i dont see why this has anything to do with this.
I expect a good product for £1000 if i paid £200 i would also expect it to do what it was to do.
kwatt wrote:
PhilUK wrote:
AHH so you want us customers to have to wait in for you to fix it. pay out for new food. take time of work? you make me sick!So why then do we constantly and consistently advice people to buy stuff that doesn’t break?
Simple, because when that gear does break it’s actually worth fixing instead of just tossing in a skip.
K.
That is not the point. While a item can break then it can be repaired but this fix will not fix it for good.
I maybe posted this on the wrong site but we as customers pay your wages and im sorry if i pay out over £1k i expect a good product!
kwatt wrote:
PhilUK wrote:
If samsung made a 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} fix or said while your product is working if this fault comes back we will replace the part and any food loss then thats fine. otherwise they need to replace it! NO IFS OR BUTTS!Phil,
Helo is right on that point, it’s one you really have to take up with someone else and it is the RETAILER that is responsible in law for that, not Samsung as such, technically. But no doubt, as usual, you’ll get passed from one to the other as each shirks the responsibility.
Whether the problem will return or not, well, we’ll know in about a year or so.
K.
Yes. I called dixons.. they passed me to samsung! It will come back its the same as the older models. etc. this is the same fault that was about 6 years ago. i had one. it broke down 3 times.
My point is this If you have a rs21 and its had a fault. ask for a replacement. 🙂
helo_75 wrote:nope, i just fix them for a living…
Well.. I just wrote a email to watchdog, sun and other places..
AHH so you want us customers to have to wait in for you to fix it. pay out for new food. take time of work? you make me sick!
helo_75 wrote:there is a 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} fix, we all know there is…
they even mentioned that in watchdog
anyway, take it up with them
No.. That replacement part is not a fix. It will FIX it for a while but it will start getting the same fault again and again.
If you call the 5 year bonus as a fix that is not a fix that is delaying the replacement issue for over 5 years.
helo_75 wrote:its not personal
i just think that people who have a beef with samsung, should ring samsung
its well documented, take it up with them
Yes, that is personal. I do not like being called a idoit.
My beef with samsung is fixed.. I am now telling other members that do not take the 5 year ask for a fix for good or a replacement item.
Are you a share holder to samsung? You are sounding like one.
helo_75 wrote:and on that note, this thread should be locked, with a final post to samsungs number
Locked? Why… I do not think so.
If samsung made a 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} fix or said while your product is working if this fault comes back we will replace the part and any food loss then thats fine. otherwise they need to replace it! NO IFS OR BUTTS!
yep, your an idiot
ok, lets have it
take out a five year warranty incase it breaks down, then, when it does, complain about it and ask for your money back eh?
The fault and then the fix does not fix the prob for ever. If the fix fixed it for good then I dont see why you would need it to be replaced however the fix will not fix it it will help the product work for a while
thats your fault, no1 elses
samsung have admitted the problem, and are dealing with it, theyve given out the number and offered to extend the warranty
No good. What happens after the 5 years? I have to pay out for a new parts? why. I paid for a fully working product!
why should they change the appliance cos YOU said so? in the grand scheme of things… you are NO ONE
I am.. I am a customer. I have 2 samsung tvs and 1 fridge/freezer. I like samsung. I would buy another item from them.
even watchdog, a consumer programme, didnt tell you to demand a replacement
No.. they didnt. But they should have, I fix that does not fix it is no good for anyone.
the ‘expert’ they had on the show, who was obviously clueless, stating things that were just not correct
I guess you are allways right?
you, and the other consumer rights activist, kr1446 have served to do nothing on here other than mix it up
Please do not personally attack me. I didnt do anything to you.
blatantly unaware of the facts, your just here to cause trouble
thing is, you both got what you wanted, and still you carry on, dont you
shouldnt you be out shopping, filling up your new fridge?
Re: RS21 Watchdog. 5 Year NO or Replacement YES! SIMPLE STEP
superfix wrote:Better still buy a proper “American” fridge freezer instead.
At the time it was the only mirrored one that would look great in my new kitchen and you have to keep the wife happy 🙂
helo_75 wrote:idiot
So im a idiot for forcing samsung to replace my fridge/freezer?
Why should someone that paid over £1000 have to waste time
waiting for a person to come out and fix it and waste the food in my fridge/freezer.
I had it fixed in 2007 but they still replaced it today!If you have had a RS21 that has had the ice fault. Phone and
tell them you do not want th 5 year and that you want a replacementIts that simple!
Re: Top Loader Recommendation?
Check out this deal. I ordered a week or so and its coming next week
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£1,479.00 but go via quidco.com and you get £47 back.
I know its a expensive one but these are wicked machines.
Re: Neff S54M45X5GB dishwasher… any good?
http://www.johnlewis.com/Electrical+App … S54M45X5GB
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Quidco is a cashback site which a lot of people now use. JL give them 8{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} and they give you 8{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} off. if you click via there site.
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