[rob0001]

Re: Whirlpool American Fridge Freezer broken down – help!

I had similar problem with my F/F about 6mths ago. The ice maker stopped making ice. Link (whirlpool service agent) fitted the required replacement pipe that supplies water to ice maker, my previous one suffered from icing up! doh! do the engineers not proof read their designs??.
Then the chattering started, the ice maker stopped working, the freezer got warmer and the fridge was just a cooling cupboard.
Quoted 72.50 for callout. Nearly didn’t bother when I discovered these posts, but then thought ‘I can’t change circuit boards!’.
It seems the auto defrost mechanism failed as it was just too frosted to de-ice (along with the failing circuit board).
I complained before their arrival, and mentioned this website to them.
Engineer arrived from Link, and was very pleasant. They only get 5{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of costs from Whirlpool, 95{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} lines the Whirlpool pockets.
He replaced the board with the very latest version and said it should not happen again as Whirlpool were now spending an extra few pence on the capacitors. The freezer needed a manual defrost to get the ice out of the condensor.
He didn’t charge a penny!. It was going to be billed directly to whirlpool as a warranty fix. My freezer is 3yrs old, and out of warranty.

It pays not to have a go at the repairman, and an offer of a cup of tea despite wanting to rant probably helped. But most of all, informing them of this website was the thing that got it free I expect!.
Cheers!

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