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Re: Miele – not as good as everyone says.
Well, not sure how the o/p is getting on with his problem, but here’s an update from me. The first an Engineer can come out is on Monday 15th ! Over two weeks after receiving the machine. Apparently they only have one engineer available covering Scotland. So the moral is don’t buy a Miele if you are north of the border. 👿
EDIT:
In the few minutes since posting I’ve had a call back. Engineer is coming tomorrow afternoon 🙂 If it’s not fixed then I’ll class it as a lemon and demand a replacement.
Re: Miele – not as good as everyone says.
Hi,
I found this site while googling to see who had problems with Miele UK customer service. My experience of them so far is not exactly great.
I ordered a W3740 washer from Dixons and it arrived a week ago today. Delivery guys were great, and took away the all the packing material, and didn’t even complain about the 100Kg weight of the machine .
So I install the machine, and start the empty cotton programme as advised by the manual. About halfway through the machine starts beeping and displaying an F63 error code.
No problem thinks I, I’ll give Miele a call and make use of their legendary customer service. The agent took my details, and books an Engineer for Wednesday ( 5 days later ). I was not exactly pleased about this given that it was a brand new machine which was DOA. I explained that with a 7 week old baby it wasn’t very practical to be without a machine ( and we are using washable nappies!) , but there was nothing she could do to help. To be frank she sounded bored and un-interested.
Engineer turns up on Wednesday, a pleasant chap who spends an hour with the machine and advises that two parts need to be orded 6271991 & 6862011, and to expect a call from Miele to arrange another visit.
One week on since D-day ( delivery day) and I hadn’t been contacted so I call this morning, to ask the status of the call. Get told they have no updates on their system regarding when the parts would be available and that she would e-mail the parts department for them to phone me. I asked if they would call back today and was told “they should do . . .”. I could almost hear the sigh and shrug of her shoulders over the phone. I asked about a replacement machine and was told I would have to take that up with the retailer.
It’s now four hours since I called, and still no call back from Miele. I’m going to call Dixons and see if I can get a more sensible response from them.
Not impressed :(-
EDIT:-Update @ 13:55. Just got through to Dixons automated line, which kindly passed me over to Miele service again. But there is a glimmer of hope. Ever feel you are caught in a loop ?
I got a more helpful lady this time (Chloe ) who confirmed the part was being couriered and would be with them hopefully on Monday. I’ll try e-mailing Dixons as a backup, if it’s not fixed by the middle of next week they can take it away. Will update when I know the outcome.
