[sachams]

Re: Faulty Neff hood buttons

Ok – thanks for the info!

Cheers,

Sacha

[sachams]

Re: Whirlpool AWG 329 1100 won’t drain

Yikes – I think it’s time to get the engineer back!

Thanks very much for all your help – I’ll let you know how it turns out!

Cheers,

Sacha

[sachams]

Re: Whirlpool AWG 329 1100 won’t drain

OK, I have tried pumping against gravity, and it seems to work intermittently (the first time it came out as a dribble, I then tried filling and draining two more times and it came out quickly).

Could this be a sock caught between the drum outlet and the pump? If so, how do I gain access to that area to check?

The engineer has been round twice already, and I have to take a 1/2 day off work each time (I can’t really do this again), but if all else fails I’ll have to get him round again.

Thanks for all your replies so far, I’m learning loads about washing machines in the process!

Cheers,

Sacha

[sachams]

Re: Whirlpool AWG 329 1100 won’t drain

Sorry – to clarify, when I said “rotates freely”, I meant that it rotates completely. It does ping through 90 degree increments. The pump was replaced, so should hopefully be brand new.

I’ve taken the drain pipe off the sink waste pipe, filled the drum with water and lowered the pipe below the level of the drum. The water empies pretty quickly.

During a rinse and spin cycle, the machine has stopped on the spanner icon. What does this mean?

So, the last thing I have to try is Martin’s suggestion – to check the pump pumps well, but because the pump is new (and I had this problem before and after replacing the pump), I reckon the pump is OK. And from the drain test, it suggests the drain pipe is not obstructed.

I’m running out of things to check! Is it possible that there is an electronics malfunction so the pump is not being turned on for long enough? When the drain fails, the drum is not completely filled with water, but the clothes are very wet and there is a little bit of water in the bottom. How does the pump know when to stop pumping?

Cheers,

Sacha

[sachams]

Re: Whirlpool AWG 329 1100 won’t drain

Hi Phildom,

Thanks for the reply – you’re up early on a Sunday!

I can drain the drum using the little black drain tube. This joins either just before or just after the pump, and so if water drains through the drain tube then the path from the drum to this tube (and therefore the pump) must be ok (plus, it looks a bit tricky to get the tube from the drum to the pump off).

So, that leaves the main drain pipe. It joins the sink waste pipe at an upwardly-sloping angle, so I guess waste water from the sink could go back down the drain pipe. I’ve had a look at where it joins the sink, and it’s full of very smelly black gunge, though not completely blocked.

I’ll try and remove the pipe from the machine and verify there are no obstructions.

Any other ideas?

Cheers!

Sacha

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