[SammySamak]

Jings mon yea’re quick! Thanks for this – all clear now!

[SammySamak]

Thank you electrofix for answering – your answer was spot on, although I elected to bring in an engineer to do the repair rather than try myself! Turns out the heater element had severed on the right hand branch (i.e. the positive/input side) causing the power button issue.

I now have two questions I hope you might help with:
1) how common is this type of failure: in 40 years of washing machine ownership I’ve never had this type of problem (plenty of pump/door lock/control panel faults) so am very surprised by it? How can such a breakage occur – it appears from examination there has been something in contact with the element as there is a dark mark at the same point on all 4 limbs of the element?
2) the element (Kawai AEG3312503 2000W) doesn’t seem to be commonly available but the engineer fitted a replacement he had on his van – charging me £70+vat for it whilst UKWG sells similar elements for either £19.95 or £29.95 (meaning your in-cost should be around 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of that price); I feel like I’ve been ripped off… have I?

[can’t upload photos]

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